Hi,
I have a Java web application Finesse gadget where the Supervisor can initiate Silent Monitoring, Whisper Coaching and Conference (Call Barge replacement) through JTAPI. I have configured Supervisor and Agent's IP Phones (desk phones) on CUCM. Silent Monitoring, Whisper Coaching and Conference are working perfectly fine.
Then I re-configured the Supervisor and Agent to use Jabbers instead of desk phones. Silent Monitoring and Conference are working but Whisper Coaching is not. The customer (PSTN) who is in the call with the Agent can hear the Supervisor on Whisper Coaching mode.
Has anyone experience this or any solution for this?
Thank you!
- Liam
