Hello dears,
I've an issue with UCCX(12.5). Some calls are being dropped. Customer calls IVR , goes to queue and waits, once the agent free up script play prompt (about connection to agent), agent phone receives small ring(second,even less) and call drops. This happens periodically every day. Interesting moment, we can't see that calls from Agent Detail Report. I'am catching them from CCDR report. Attaching report screenshot and MIVR logs related one of issued call.
In MIVR log you can search for customer number by "XXXX", agent ext. by "YYYY", agent name or user id by "agent".
