Prior to switching to Jabber, we used IP Communicator. We have recorded calls with IPC for some time now without issue. Now that we are on Jabber, we are getting out of sync recordings using the exact same recording server. As an example: Lady asks question, man answers. That is the normal call flow. But at some point in the call, and it varies, all at once you have man answers question, lady asks question. This has been going on since February 2020. We have tried various fixes including different versions of Jabber, but nothing seems to fix the issue. Physical phones and IPC do not have this issue, only Jabber.
Has anyone else experienced this, or something like this? We can't be the only ones having this issue. I am just looking to see if we are unique in this experience.
Thanks for your responses.
