Hi Cisco members,
this is general question regarding major and minor articles.
I know, all of them has to be part of the service contract from Cisco.
Otherwise, if the serial number is not attached to a contract no hardware change is allowed.
Am I right?
Furthermore:
Suppose a customer has a server system and a hard drive is broken. Is the TAC case opened on the serial number of the server chassis or on the serial number of the hard disk?
Or is this not important?
Thank you and kind regards
Nils Hanstein
