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8861 IP Phone - Bluetooth unable to see/pair with iPhone

texevora
Level 1
Level 1

I have been unable to get an 8861 IP phone to see or connect/pair with my iPhone (12 Pro Max). 

 

Software version on the 8861 is sip88xx.11-0-0MPP-7.loads

 

Bluetooth is set to On, Bluetooth mode is set to Phone (although i've tried "both" as well). When I go into Devices and press "Scan", it scans but doesn't see/find the iPhone. The iPhone is in the Bluetooth settings submenu when the scan is started, ie it is "discoverable", but isn't seen by the Cisco phone.

 

I have tried with multiple 8861 phones, and the same issue persists. 

 

Would welcome any suggestions on how to fix the issue, thank you.

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