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Cisco DNA login issue

hs2903
Level 1
Level 1

CiscHello, 

 

We have a new issue after retrying the upgrade of the DNA center. We can access the web page but not able to login via admin account:

 

We can only ssh via maglev.

 

Steps we performed,

 

  1. Tried to reset the admin account via maglev. It update the password successfully but still can t login. Even local user account were not able to login.

 

Last login: Mon May 17 11:01:46 2021 from 172.16.66.6

[Mon May 17 11:10:03 UTC] maglev@10.240.19.21 (maglev-master-10-240-29-21) ~
$ magctl user password update admin TNT0
Password:
Confirm password:
Password updated successfully.

[Mon May 17 11:10:26 UTC] maglev@10.240.19.21 (maglev-master-10-240-29-21) ~
$

 

 

  1. Reboot the appliance (warm boot) still same problem.
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