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Issues with Jabra Elite 75t

gio_v
Level 1
Level 1

After a laptop change (from Lenovo T480s to HP Elitebook x360) I am experiencing strange issues with my Jabra Elite 75t, never had before.

1. Mic physical button is not working: I can hear "muted" and then immediately "unmuted" as if laptop or Webex is dominating the decision about who is allowed to set the mute. For me it's fundamental to have it working fine, as in many cases I'm far from pc and in a noisy environment and I don't want to impact the call.

2. During calls, I'm not able to hear the conversation: audio is working, as I can hear the audio feedback for commands (as said also in point 1 above); so it seems audio flow is not provided to my earbuds.
In Settings, I see the profile "Headset" and the profile "Headphones", but none of them is working.

 

I have already tried to remove the earbuds, reset them, couple them again, but no way.

Do you have any suggestions to fix these issues?

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