Hi
We are currently testing Cisco Business Dashboard and Cisco Business Switches 350 series. We have encountered a problem with the registration of the dashboard with the Smart Software Licensing.
The network where the dashboard server is located can only access the internet via web proxy. The server is a Ubuntu 20.04 Server on which the dashboard was installed via shell script (cb-dashboard-2.3.0.20210527-ubuntu-focal_amd64.signed.sh).
The proxy and its certificate are installed correctly on the server. We can install updates via apt and the installation script of the Dashboard also runs without problems. The dashboard itself works without any problems. On the licensing page of the Dashboard we enter the correct proxy data in the "Transport Settings". However, when we try to link the Dashboard to our Smart Licensing account using a valid "Product Instance Registration Token", we simply get an error message "Failed to register".
On the command line of the Ubuntu Server I can use "journalctl | grep cbd" to detect the error message "%CISCO-SMART-LIC% Smart Agent Registration with Cisco licensing cloud failed: Communication send error.
Does anyone have an idea how to proceed to solve this problem?
We have tried both dashboard version 2.2.2 and the brand new version 2.3.0.
thanks in advance
