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Phone Service Disconnected

dunn
Level 1
Level 1

Hello all,

 

Have to trouble you for experiences, and also whether this is feature limitations.

 

Problem Description:

 

Customer receives 'Phone Service Disconnected' message when logged in on second phone - Webex App on Mobile Device (iOS). He already has one login on desktop computer, plus one mobile device (iOS)

 

Screenshot_20211007-170819.png

 

Additional Information:

 

- Webex site with 1 x user licence subscription

- Webex App for Windows (Windows 10)

- Webex App for iOS (iPhone) for device 1

- Webex App for iOS (iPhone) for device 2

 

I understand if I have multiple computers attempting to login to the same user credentials, the most current computer (app) login will connect to the phone service, the one prior will be disconnected. I happen to have 2 iOS devices (iPhone x 2) and this problem symptom does not happen.

 

Appreciate your thoughts and comments.

 

Regards

 

~bernard.

 

Who Me Too'd this topic