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Cisco login stuck in loop

Hi, I am not sure which forum to post this question in, but my colleague has an issue where when he tries to login to cisco the screen keeps looping and he cannot get past the first screen to enter his password. I have tried resetting the account and password, but the problem is still there. My account works fine but if I try his name in the login credentials then I get the loop also, no matter which browser we use, firefox/chrome/edge.

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