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Accounts on DUO Mobile have the same user email address on all devices

jorge-raposo
Level 1
Level 1

I'm one of the administrators of DUO and we use DUO Mobile as a 2FA to valide our users VPN access.

We activate the each user account by sending them an SMS from the DUO Admin console that contains a link to activate their DUO account.

After activating the account each user would have an entry on DUO Mobile with our logo, the user's email address and the name of the service it is used for (on this case "##Company name## VPN").

However something has changed recently because now all the accounts being activated on the device's DUO Mobile app show my own email email address, not the user's email address.

The same occurs when other admins activate user's accounts on their mobile devices, the email shown is always mine even is some other administrator does the activation process.

I suspect someone may have inadvertently changed some settings or policies on the DUO Admin console but I can't find any setting or policy that would replace the user's email address with mine.

Does anyone know what may have happened and how to change this configuration?

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