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Talos Intelligence - Tickets are stuck in Processing

JuliaMora15110
Level 1
Level 1

Hello, 

I’ve attempted to email Talos Intelligence through the Support Ticket portal and also opened a Cisco TAC Case, but our Talos Intelligence reputation tickets have been stuck in a "processing" state for over a week. I haven’t received a response from Talos Intelligence regarding the issue (I do not believe they are receiving my email requests), and TAC informed me that they don’t manage the Talos Intelligence portal. Could you advise on the best way to contact Talos Intelligence to review the situation and determine the cause of the delay in processing?

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