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Getting to the Operator from Voicemail by dialing 0

VPMaharaj
Level 1
Level 1

We have got Unity Connection and we have configured the caller input such that if the users get to any voicemail they can dial 0 to get to the operator (reception) and it used to work and now it is not working. When dialing zero from the voicemail users now get a message saying that the 'Operator is not available'. It seems that the Unity Connection box cannot dial the operator extension. I will be grateful if someone knows the resolution to this issue. I have not resetted the Unity Connection server yet and will do it if I cannot figure anything else.

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