06-20-2007 05:37 AM - edited 03-14-2019 12:58 AM
Gentlemen,
We have just cutover the last of our agents to the latest ICM version with the latest CAD version (7.1(2)).
During outbound campaigns users will receive the reservation call but will not receive a connection call and will stay on hold with the reservation call until we interevene by picking the call up a couple of times.
This has become a big issue. Any ideas?