We have DN 0 assigned to a CCM 4.1 CTI Route Point for our greeting/operator (this appears configured correctly). The issue we are having is when internal users dial 0 to get to the operator. When a user dials 0, there is significant delay (10 seconds or so) before the call connects (we use 4-digit extensions internally). What needs to be done to allow a quicker, if not immediate, call connect when internal users dial 0?
