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572W no sync and DATA led always on.

willit111
Level 1
Level 1

  Hi,

I have a SRP527W, ADSL2+ AnnexA, 802.11n ETSI 2FXS/1FX0, Version ID V01, which will not sync and the DATA LED is always on. I have tried another 527W on the same line and it does sync up ok. I have tried the unit that doesn't sync on more than one line.

I log in using admin.

In the Internet setup>Interface setup menu the WAN interface list shows the PVC0 is in RFC 1483 bridged EoA mode. I am unable to change this. When I try to edit this to PPPoE, fill out the authentication info, select "keep alive" and SUBMIT.

I get an error message "Fail! system is busy, please wait a minute and try again later" Continue button then takes me back to the interface setup menu with no changes made.

I have done a factory reset on the modem.

The unit did sync up on 2 occassions but after losing power it wouldn't resync.

I have upgraded the firmware to 1.01.19 (004)

Any suggestions please?

1 Reply 1

Andrew Hickman
Cisco Employee
Cisco Employee

Hi,

I'd suggest you contact the Small Business Support Center and RMA this device.

Andy