Difference Between CON-SBS-SVC1, CON-SBS-SVC2, CON-SBS-SVC3, and CON-SBS-SVC4

[mallardnathan]

I've recently purchased the RV180 Router and SG200-08 switch. I'm looking to put a Small Business Service Contract on it (from B&H). 

However, their website mentions four different service contracts available at differing prices: CON-SBS-SVC1, CON-SBS-SVC2, CON-SBS-SVC3, and CON-SBS-SVC4.

What is the difference between each of them, and which one do I need? I think I need CON-SBS-SVC2 (see: http://www.bhphotovideo.com/c/search?Ntt=Cisco+Small+Business+Pro+Service+License&N=0&InitialSearch=yes&sts=ma&Top+Nav-Search=). 

Also, do I need to purchase two Service Contracts (one for the RV180 and one for the SG200-08)? I think I need to.

Thanks!

[cindy toy · Accepted solution]

Hi Mallardnathan,

The first answer to your question is, yes, you need purchase two service contracts for each Cisco Small Business product.

These service contracts CON-SBS-SVC1, CON-SBS-SVC2, CON-SBS-SVC3 include the following:

• Three-year support for Cisco Small Business products
• Unlimited telephone and online chat support with Cisco engineers, 24 hours daily in English, business hours in 12 other languages
• Next-business-day advance hardware replacement in more than 65 countries
• Major and minor software releases
• Online service request tools

The service contract CON-SBS-SVC3 includes all of the above except instead of Next-business-day hardware replacement, it is same day replacement and it is only available in certain countries.

A service contract is assigned to each product.  For example, a basic SF100D-08 unmanaged switch will have service contract CON-SBS-SVC1, while the SG500X-48P Stackable Managed Switch will have service contract CON-SBS-SVC3.

For your two products,  RV180 and SG200-08, you will need to order CON-SBS-SVC2 for each of them.

Regards,
Cindy
Small Business Community Manager
twitter: https://twitter.com/CiscoSBsupport
Instagram: http://instagram.com/ciscosmallbiz/

[mallardnathan]

Thanks for the clarification! Very much appreciated and helps me know exactly what I need to do. I'll contact my Cisco Partner soon regarding the service contracts. 

Thanks again!