When I reach the point when I am asked to supply the serial number of the device I do and then I get an error message that the serial number cannot be found in some database. Am I doing something wrong? Am I supposed to register this product's serial number somewhere?
I was just about to try opening a Case for RV-042 V3 Device. When i tried your above Link it Prompted me for a Username & Password. I entered my User ID & Passwors i am using for this Support Community Forum but i was prompted that Such Username & Password has No Privilege to Open a Case ?? Any Ideas
Apparently, this tool is available only for those with an Enterprise product with a service agreement. I happen to have one for another router so I could use this tool until I specified the serial number of a SMB router and the tool quit on me!
For Small Business Products there is no such tool available and one has to use one of the methods shown at the following link: