Dear Brian,
Thank you for reaching The Small Business Support Community and I am sorry to hear about this situation.
Spam Filter, Web URL Filtering, Web Reputation Filtering, and Network Reputation obtain the security data from the SecApps servers and determine which traffic is allowed or blocked. The “Server Status” column under “Security Services > Dashboard “ displays the status of SecApps servers. Make sure that the SecApps servers are online.
Because I am not allowed to edit the SecApps server data I can only suggest you to specify the block sensitivity as Low or Medium from "Security Services > Web Reputation Filtering" on each one of the devices (unfortunately), another option would be a manually allow the websites from the same Web Reputuation configuration area as the engineer you spoke to suggested.
Please let me know if there is anything I may assist you with in the meantime.
Kind regards,
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
*Please rate the Post so other will know when an answer has been found.
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
*Please rate the Post so other will know when an answer has been found.