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QuickVPN timeout to WRVS4400N issue

ckunkel
Level 1
Level 1

I am using QuickVPN (1.4.1.2) on Win7 Pro, connecting to a WRVS4400Nv2 running the latest firmware (2.0.1.3).  After an extended time of usage (approx 45-60min - per the log below), the tunnel drops (The remote gateway is not responding.  Do you want to wait?).

Picture1.bmp

I can immediately remote into my router for configuration.  I can use RDP over a port forwarded rule.  But I cannot re-establish the tunnel under the same ID, or even a different ID.  The router is unresponsive to QuickVPN for approximately 5-10 minutes - even though it accepts the other processes fine, and routes to the internet fine for office users, and protects against external attacks.

The QuickVPN LOG looks like this:

2011/06/07 10:44:14 [STATUS]OS Version: Windows 7

2011/06/07 10:44:14 [STATUS]Windows Firewall Domain Profile Settings: ON

2011/06/07 10:44:14 [STATUS]Windows Firewall Private Profile Settings: ON

2011/06/07 10:44:14 [STATUS]Windows Firewall Private Profile Settings: ON

2011/06/07 10:44:16 [STATUS]One network interface detected with IP address 192.168.2.46

2011/06/07 10:44:16 [STATUS]Connecting...

2011/06/07 10:44:16 [DEBUG]Input VPN Server Address = xxx.xxx.xxx                                           <---- address purposefully removed

2011/06/07 10:44:17 [STATUS]Connecting to remote gateway with IP address: xxx.xxx.xxx.xxx   <---- address purposefully removed

2011/06/07 10:44:20 [STATUS]Remote gateway was reached by https ...

2011/06/07 10:44:20 [STATUS]Provisioning...

2011/06/07 10:44:32 [STATUS]Success to connect.

2011/06/07 10:44:32 [STATUS]Tunnel is configured. Ping test is about to start.

2011/06/07 10:44:32 [STATUS]Verifying Network...

2011/06/07 10:44:38 [WARNING]Failed to ping remote VPN Router!

2011/06/07 11:43:24 [WARNING]Failed to ping remote VPN Router!                                              <---- Here is where you can see the drop 1 hr later

2011/06/07 11:43:27 [WARNING]Failed to ping remote VPN Router!

2011/06/07 11:43:30 [WARNING]Failed to ping remote VPN Router!

2011/06/07 11:43:33 [WARNING]Failed to ping remote VPN Router!

2011/06/07 11:43:36 [WARNING]Failed to ping remote VPN Router!

2011/06/07 11:43:39 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.

After 5-10 minutes, I can reconnect to the router, for another 45-60 minutes, before I get booted again.  I thought is was firmware, since this latest firmware addresses some specific QuickVPN issues, but it has not been resolved.  Does anyone have a suggested solution for the issue?

1 Reply 1

asoluseattle
Level 1
Level 1

I have very similar situation with ckunkel.

I set up WRVS4400n router and VPN settings, I can connect my outside PC to router with QuickVPN client, but after serveral times of connection or some duration of connection, router stops accepting any more VPN connection.

Only different point, I can't resolve this situation except rebooting router. Once I get router's VPN hung-up, I can't connect VPN any more without rebooting.

Router's firmware is V2.0.2.1, and QuickVPN is Ver 1.4.2.1.

This situation is veri inconvenient for our office, because once somebody outside of office starts faied VPN connection, all other staffs in office have to stop using internet, and have to wait rebooting router.

Does anyone in Cisco recognize this problem and know how to resolve this?

---------------------

Yukari Mihashi

A Solutions Seattle, Inc.

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