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Smart Licensing Challenge

emmanuelbista3
Level 1
Level 1

Please i am having a big challenge licensing my router box which is c1111-8p model. i have the .lic file but since i do not want to downgrade my IOS XE version Cisco IOS XE Software, Version 16.10.01b i am trying to use the smart licensing feature and i am not being successful and i have limited time to hand over project. any help would be appreciated.

attached are some useful images of the configs i have and the current state of the device.


Tue Mar 28 2023 08:38:46 GMT+0000 (Greenwich Mean Time)
===================================================================================
#show run
Building configuration...
Current configuration : 6799 bytes
!
! Last configuration change at 17:46:03 UTC Mon Mar 27 2023
!
version 16.10
service timestamps debug datetime msec
service timestamps log datetime msec
service internal
service call-home
platform qfp utilization monitor load 80
no platform punt-keepalive disable-kernel-core
!
hostname Router
!
boot-start-marker
boot-end-marker
!
!
!
no aaa new-model
call-home
! If contact email address in call-home is configured as sch-smart-licensing@cisco.com
! the email address configured in Cisco Smart License Portal will be used as contact email address to send SCH notifications.
contact-email-addr sch-smart-licensing@cisco.com
no http secure server-identity-check
profile "CiscoTAC-1"
active
destination transport-method http
no destination transport-method email
destination address http https://tools.cisco.com/its/service/oddce/services/DDCESservice
!
!
!
ip host tools.cisco.com 8.8.8.8
ip name-server 8.8.8.8 80.87.78.11
!
ip dhcp pool webgui
network 192.168.0.0 255.255.255.0
default-router 192.168.0.1
!
!
!
login on-success log
!
!
!
!
!
!
!
subscriber templating
!
!
multilink bundle-name authenticated
!
!
!
crypto pki trustpoint TP-self-signed-2641494243
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-2641494243
revocation-check none
rsakeypair TP-self-signed-2641494243
!
crypto pki trustpoint SLA-TrustPoint
enrollment terminal
revocation-check crl
!
!
crypto pki certificate chain TP-self-signed-2641494243
certificate self-signed 01
30820330 30820218 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 32363431 34393432 3433301E 170D3233 30333233 30383530
31305A17 0D333030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 36343134
39343234 33308201 22300D06 092A8648 86F70D01 01010500 0382010F 00308201
0A028201 0100A07E BF2210CB 8D933776 357B9BD7 C87ECCE2 9AB9E3BD 870CEEDD
B750EF12 9F777480 2F1B0237 8197E790 8C4AB859 A158CD8A D1E5568E E0718714
8F57BB39 B5BD516C 34A2CF41 E6EA774A 16960252 98B15E2F E7A4D84D 7A48AED9
1C555A97 69D764E3 6CC5C164 6F1D7F90 AF19D890 AC2750DA 1999AF7B 8F8CC878
F3E1B674 8556321F F772D7DD 9DF51438 8654F611 D59FD44D 2910565B CC8B5991
BF66A65B E961C767 D2E0D0FC FBD030C3 878EBC13 C839A3C3 D5F5B032 24526BD6
A120FE18 17B1E5EF E633E6C0 4A86BC81 2D7735EE 091221A7 C1DC5F61 34EA7C5F
100CE8B8 DFA5F0CF 3DC82467 1CD27EBB 9AF5535F 06A4C6E2 18DA719D 2C0CC501
1DDA74C4 60A70203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF
301F0603 551D2304 18301680 144DCACD 0FFC0AE1 A89EC04D A67CE4F5 47E20A9A
4E301D06 03551D0E 04160414 4DCACD0F FC0AE1A8 9EC04DA6 7CE4F547 E20A9A4E
300D0609 2A864886 F70D0101 05050003 82010100 586F30E2 D1EA790E 836319D3
2DBD77D0 08218A80 6538DE56 F1094945 1099BD24 1AEB0EBA D482343D 8D08B5F3
FEE97671 D8243857 AB35EABA D2A3B973 5D2C1B80 DB9EC933 8948E61E DE1412BA
AC0AF945 F54BCC21 A51524FE 60A5077C 6F80B4BD CAAB1808 4818F87A 6D5F832C
05BF5D98 F305F228 AE1A6C82 D5CF341C 14ABF107 F9453D98 5EA564C7 621F978C
86695313 8EF0F9D7 EC36203C 6B642A52 8263F9C0 917B5A1E 54A2D6D2 0074F334
5E13BF27 D58F9F1B 32437678 546F3737 2E35B27C B194D195 B73328EA BA91AADD
F296DE42 B5228A8F 001F00A8 90D87A7B 1AB1D3D5 25788C04 582A35BB 0C96A717
A9CAABA3 D2B8EF04 E893BDE9 07D60933 4378E793
quit
crypto pki certificate chain SLA-TrustPoint
certificate ca 01
30820321 30820209 A0030201 02020101 300D0609 2A864886 F70D0101 0B050030
32310E30 0C060355 040A1305 43697363 6F312030 1E060355 04031317 43697363
6F204C69 63656E73 696E6720 526F6F74 20434130 1E170D31 33303533 30313934
3834375A 170D3338 30353330 31393438 34375A30 32310E30 0C060355 040A1305
43697363 6F312030 1E060355 04031317 43697363 6F204C69 63656E73 696E6720
526F6F74 20434130 82012230 0D06092A 864886F7 0D010101 05000382 010F0030
82010A02 82010100 A6BCBD96 131E05F7 145EA72C 2CD686E6 17222EA1 F1EFF64D
CBB4C798 212AA147 C655D8D7 9471380D 8711441E 1AAF071A 9CAE6388 8A38E520
1C394D78 462EF239 C659F715 B98C0A59 5BBB5CBD 0CFEBEA3 700A8BF7 D8F256EE
4AA4E80D DB6FD1C9 60B1FD18 FFC69C96 6FA68957 A2617DE7 104FDC5F EA2956AC
7390A3EB 2B5436AD C847A2C5 DAB553EB 69A9A535 58E9F3E3 C0BD23CF 58BD7188
68E69491 20F320E7 948E71D7 AE3BCC84 F10684C7 4BC8E00F 539BA42B 42C68BB7
C7479096 B4CB2D62 EA2F505D C7B062A4 6811D95B E8250FC4 5D5D5FB8 8F27D191
C55F0D76 61F9A4CD 3D992327 A8BB03BD 4E6D7069 7CBADF8B DF5F4368 95135E44
DFC7C6CF 04DD7FD1 02030100 01A34230 40300E06 03551D0F 0101FF04 04030201
06300F06 03551D13 0101FF04 05300301 01FF301D 0603551D 0E041604 1449DC85
4B3D31E5 1B3E6A17 606AF333 3D3B4C73 E8300D06 092A8648 86F70D01 010B0500
03820101 00507F24 D3932A66 86025D9F E838AE5C 6D4DF6B0 49631C78 240DA905
604EDCDE FF4FED2B 77FC460E CD636FDB DD44681E 3A5673AB 9093D3B1 6C9E3D8B
D98987BF E40CBD9E 1AECA0C2 2189BB5C 8FA85686 CD98B646 5575B146 8DFC66A8
467A3DF4 4D565700 6ADF0F0D CF835015 3C04FF7C 21E878AC 11BA9CD2 55A9232C
7CA7B7E6 C1AF74F6 152E99B7 B1FCF9BB E973DE7F 5BDDEB86 C71E3B49 1765308B
5FB0DA06 B92AFE7F 494E8A9E 07B85737 F3A58BE1 1A48A229 C37C1E69 39F08678
80DDCD16 D6BACECA EEBC7CF9 8428787B 35202CDC 60E4616A B623CDBD 230E3AFB
418616A9 4093E049 4D10AB75 27E86F73 932E35B5 8862FDAE 0275156F 719BB2F0
D697DF7F 28
quit
!
crypto pki certificate pool
cabundle nvram:ios_core.p7b
!
license udi pid C1111-8P sn ......................
license smart utility
license smart url default
license smart transport callhome
!
diagnostic bootup level minimal
!
spanning-tree extend system-id
!
!
username xxx privilege 15 secret xxx
!
redundancy
mode none
!
!
vlan internal allocation policy ascending
!
!
!
!
!
!
interface GigabitEthernet0/0/0
ip address 197.251.207.221 255.255.255.248
ip nat outside
negotiation auto
!
interface GigabitEthernet0/0/1
ip address 192.168.0.1 255.255.255.0
ip nat inside
negotiation auto
!
interface GigabitEthernet0/1/0
!
interface GigabitEthernet0/1/1
!
interface GigabitEthernet0/1/2
!
interface GigabitEthernet0/1/3
!
interface GigabitEthernet0/1/4
!
interface GigabitEthernet0/1/5
!
interface GigabitEthernet0/1/6
!
interface GigabitEthernet0/1/7
!
interface Vlan1
no ip address
!
ip default-gateway ...........................
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http client source-interface GigabitEthernet0/0/0
ip nat inside source list 1 interface GigabitEthernet0/0/0 overload
ip route 0.0.0.0 0.0.0.0 GigabitEthernet0/0/0 ...........................
!
!
access-list 1 permit 192.168.0.0 0.0.0.255
!
!
!
!
control-plane
!
!
line con 0
transport input none
stopbits 1
line vty 0 4
login
length 0
!
!
!
!
!
!
end

 

 

 

 

Screenshot (535).png

 

Screenshot (538).png

1 Accepted Solution

Accepted Solutions

balaji.bandi
Hall of Fame
Hall of Fame

Not sure why you have this - ip host tools.cisco.com 8.8.8.8 (personally you do not need this so remove)

you getting error faile to send out call home http messages

ping tools.cisco,.com and telnet tools.cisco.com port 443

other troubleshooting methods :

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/smart-licensing/qsg/b_Smart_Licensing_QuickStart/b_Smart_Licensing_QuickStart_chapter_01001.html#id_92458

 

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View solution in original post

4 Replies 4

balaji.bandi
Hall of Fame
Hall of Fame

Not sure why you have this - ip host tools.cisco.com 8.8.8.8 (personally you do not need this so remove)

you getting error faile to send out call home http messages

ping tools.cisco,.com and telnet tools.cisco.com port 443

other troubleshooting methods :

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/smart-licensing/qsg/b_Smart_Licensing_QuickStart/b_Smart_Licensing_QuickStart_chapter_01001.html#id_92458

 

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help


Router#telnet tools.cisco.com
Trying 2001:420:1201:5::A ...
% Destination unreachable; gateway or host down

Router#

Router#ping tools.cisco.com
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 8.8.8.8, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 12/12/12 ms

 

the results when i ping and telnet 

 

Router#telnet tools.cisco.com 443   ( and you should try ipv4)

Router#ping tools.cisco.com   <-- as per output it pining google DNS 8.8.8.8 ( read my other email to remove host entry)

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Leo Laohoo
Hall of Fame
Hall of Fame

Why would anyone want to use 16.10.X is really beyond me, nonetheless, some reading materials:  FN - 72323 - Cisco IOS XE Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, and Other Functionality

I have some pictures to show the effects when nothing is done to arrest this memory leak.

Runaway Switch:  Data-Plane memory leak, 6 x 9300, IOS-XE 16.6.3, Uptime:  102 daysRunaway Switch: Data-Plane memory leak, 6 x 9300, IOS-XE 16.6.3, Uptime: 102 days3850 (4 x switches), Firmware version:  16.12.4, Uptime:  1y43w4d3850 (4 x switches), Firmware version: 16.12.4, Uptime: 1y43w4d