3850-24XU with 8x10G Uplink Module errdisable loop

[bradleyclark11]

Has anyone seen this before? We have a 3850-24XU with 8x10G Uplink Module that once a SFP is plugged in to 1 of the 8 ports it causes all 8 ports on the network module to go into an errdisable loop. See below. We've tried cisco and 3rd party SFPs and same issue. We have the unsupported transceiver command in. It doesnt matter what port the SFP is plugged into. The only way to break the loop is to issue a reboot. 

000037: *May 19 08:09:22: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/1 is not supported
000038: *May 19 08:09:22: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/1, putting Te1/1/1 in err-disable state
000039: *May 19 08:09:23: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/2 is not supported
000040: *May 19 08:09:23: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/2, putting Te1/1/2 in err-disable state
000041: *May 19 08:09:24: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/3 is not supported
000042: *May 19 08:09:24: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/3, putting Te1/1/3 in err-disable state
000043: *May 19 08:09:26: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/4 is not supported
000044: *May 19 08:09:26: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/4, putting Te1/1/4 in err-disable state
000045: *May 19 08:09:27: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/5 is not supported
000046: *May 19 08:09:27: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/5, putting Te1/1/5 in err-disable state
000047: *May 19 08:09:29: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/6 is not supported
000048: *May 19 08:09:29: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/6, putting Te1/1/6 in err-disable state
000049: *May 19 08:09:30: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/7 is not supported
000050: *May 19 08:09:31: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/8 is not supported
000051: *May 19 08:09:31: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/8, putting Te1/1/8 in err-disable state
000052: *May 19 08:09:52: %PM-4-ERR_RECOVER: Attempting to recover from gbic-invalid err-disable state on Te1/1/1
000053: *May 19 08:09:53: %PM-4-ERR_RECOVER: Attempting to recover from gbic-invalid err-disable state on Te1/1/2
000054: *May 19 08:09:53: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/1 is not supported
000055: *May 19 08:09:53: %PM-4-ERR_DISABLE: gbic-invalid error detected on Te1/1/1, putting Te1/1/1 in err-disable state

[balaji.bandi]

what is the version of code code running, what SFP Module 10G or 1G what is the part code ?

check below document may help you :

https://www.cisco.com/c/en/us/support/docs/interfaces-modules/gbics/200296-Unsupported-GBIC-SFP-in-sub-module-of.html

[bradleyclark11]

Switch Ports Model                         SW Version                SW Image                              Mode
------ ----- -----                        ----------               ----------                              ----
* 1 38 WS-C3850-24XU                 03.07.04.E               cat3k_caa-universalk9              BUNDLE

We've tried both 10G and 1G

1G - Cisco GLC-LH-SM

30-1299-01

Class 1 21CFR1040.10

LN#50 7/2001




10G- Cisco SFP-10G-LR

10-2457-01

Class 1 21CFR1040.10

LN#50 7/2001

[balaji.bandi]

have you tried other option mentioned in the document and bug.

shut / no shut

Workaround: remove sfp module

shutdown/no-shutdown 

in the interface mode insert sfp module

or upgrade or downgrade the version it was suggested.

[bradleyclark11]

I will be upgrading it. Thanks for the help.

[Leo Laohoo]

---

@bradleyclark11 wrote:

I will be upgrading it. Thanks for the help.

---

Please upgrade to 3.7.5 and do not upgrade to 16.X.X. 

Also be aware of CSCvq53573. 

Cisco 3850: IOS-XE/Firmware Upgrade (Install Mode)

[marce1000 · Accepted solution]

            - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc79837

 M.

[bradleyclark11]

Thank you I will take a look.