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4G LTE HWIC firmware upgrade failing

Hi,


I have a EHWIC-4G-LTE-G running firmware SWI9200X_03.05.19.04ap, which I am not able to upgrade.

The release notes for the latest version of firmware says there is a two step upgrade, first needing to upgrade to 03.05.24.00A, before 03.05.29.02.

http://www.cisco.com/web/software/284285628/116696/MC7710_3.5.29.2_011415_release_note.txt

Also the following doc suggests if running < 3.5.24 you should first upgrade while running 15.2(4)M2:

http://www.cisco.com/web/software/284285628/101592/Cisco_LTE_Firmware_Upgrade_MC7710.txt

I have tried upgrading to 03.05.24.00A while running 15.2(4)M2, and get the following messages in the log:

*****************************************************
 Modem will be upgraded!
 Upgrade process will take up to 15 minutes. During
 this time the modem will be unusable.
 Please do not remove power or reload the router during
 the upgrade process.
*****************************************************
Sending F/W[MC7710_Global_03.05.29.02.cwe] to the card [38245604 bytes]:
Firmware file: MC7710_Global_03.05.29.02.cwe sent to the card
The current modem F/W App Version: SWI9200X_03.05.19.04ap r5475 carmd-en-10527 2012/09/17 17:57:14
The current modem F/W Boot Version: SWI9200X_03.05.19.04bt r5475 carmd-en-10527 2012/09/17 17:49:40
The current modem Carrier String: 0
The current modem Device ID: MC7710
The current modem Package Identifier:
The current modem SKU ID:
F/W Upgrade: FAILED
When I try to upgrade firmware to 03.05.24.00A while running a more recent IOS 15.5(3)M4a, it appears to progress but does not complete. I've tried leaving it for 12 hours, and it just seems to cycle the modem every few mins but does not complete the upgrade:
*****************************************************
 Modem will be upgraded!
 Upgrade process will take up to 15 minutes. During
 this time the modem will be unusable.
 Please do not remove power or reload the router during
 the upgrade process.
*****************************************************
Sending F/W[MC7710_Global_03.05.24.00A.cwe] to the card [38743467 bytes]:
Firmware file: MC7710_Global_03.05.24.00A.cwe sent to the card
The current modem F/W App Version: SWI9200X_03.05.19.04ap r5475 carmd-en-10527 2012/09/17 17:57:14
The current modem F/W Boot Version: SWI9200X_03.05.19.04bt r5475 carmd-en-10527 2012/09/17 17:49:40
The current modem Carrier String: 0
The current modem Device ID: MC7710
The current modem Package Identifier:
The current modem SKU ID:
Firmware Upgrade is in Progress...
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Modem radio has been turned on
Has anyone else had problems with upgrades on these cards? Any suggestions?
Many thanks,

Peter
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3 REPLIES 3
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Beginner

Re: 4G LTE HWIC firmware upgrade failing

Did you get it working. I am having a similar issue upgrading from 3.5.19 to 3.5.24 (as the release notes for 3.5.29 recommends), on a 15.5 IOS version.

 

Regards, 

Rick.

Cisco Employee

Re: 4G LTE HWIC firmware upgrade failing

hey, 

I am having the same issue...can you provide me the solution. 

Beginner

Re: 4G LTE HWIC firmware upgrade failing

Did anyone get a solution for this? I have the same problem.
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