887VA ADSL - Service Policy brings down link

[Nishant Jethwa]

Have installed an 887VA on the end of a ADSL connection. The provider has specified EF 150 on the link. The router is configured using a Virtual Template.

If the Virtual Template has a service policy applied, we don't have connectivity to their main site - although the CD and PPP lights are lit. As soon as the service policy is removed, we have connectivity.

We've had three sites with the same problem. Two of the sites don't have QoS specified on the link but had the same problem if the service policy was applied.

Hardware - CISCO887VA-SEC-K9

Software - 15.1(4)M4

=== config snippets

class-map match-all Voice
match access-group 10

policy-map Dscp
class Voice
  priority 150
class class-default

interface ATM0

bandwidth 1143

bandwidth receive 12334

no ip address

no atm ilmi-keepalive

interface ATM0.1 point-to-point

bandwidth 1143

bandwidth receive 12334

ip unnumbered Loopback0

pvc 0/38

  oam-pvc 0

  encapsulation aal5mux ppp Virtual-Template1

interface Virtual-Template1

bandwidth 1143

bandwidth receive 12334

ip unnumbered Loopback0

ppp chap hostname XXXXXXXXXXXX

ppp chap password XXXXXXXXXXXX

ppp ipcp route default

[paolo bevilacqua]

Try a Dialer interface instead of virtual template.

[Nishant Jethwa]

On setups historically we have used dialers, however the change has been dictated by our provider. They use Virtual Template so we have had to adopt the configuration on our end.

[paolo bevilacqua]

Whatever they use make no difference to you and to what goes on the wire.

Beside that, you can try solutions, go to who dictated you the configuration so can dictate a solution, or stay with the problem - up to you really.