ASR port goes down itself

[BorislavPenchev0962]

Hi,

we have Cisco ASR1001, but when we try to bring up this port - it goes down itself. what could be a reason?

(config)#int GigabitEthernet0/0/5
(config-if)#no shut
(config-if)#
Jun 2 08:15:47: %IOSXE_LICENSE_POLICY_MANAGER-2-LIC_REQ_FAILED: LIC_REQ: 0/0: Lic request failed (idx:1), feature=interface_1g, lic_cnt=1, err=18
Jun 2 08:15:47.436: CUSTOM_SHUTDOWN: Operation failed, ret RPC Gen Failure
Jun 2 08:15:47: %PARSER-5-CFGLOG_LOGGEDCMD: User:aaa logged command:no shutdown
Jun 2 08:15:47: %LICENSE-1-REQUEST_FAILED: License request for feature interface_1g 1.0 failed. UDI=ASR1001-HX:aaa
 #sh ip int brief
Interface IP-Address OK? Method Status Protocol
GigabitEthernet0/0/0 unassigned YES NVRAM up up
...
GigabitEthernet0/0/5 unassigned YES NVRAM administratively down down

 #sh inventory
NAME: *Chassis*, DESCR: *Cisco ASR1001-HX Chassis*
PID: ASR1001-HX , VID: V06 

 sh version
Cisco IOS XE Software, Version 16.09.02
Cisco IOS Software [Fuji], ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.9.2, RELEASE SOFTWARE 

Regards !

[Leo Laohoo]

Upgrade the firmware of the router first and try again.

[Giuseppe Larosa]

Hello @BorislavPenchev0962 ,

from the log messages we see:

>> License request for feature interface_1g 1.0 failed.

post show license

it looks like it has issues with licenses even for a single 1GE (this is strange)

Hope to help

Giuseppe

[BorislavPenchev0962]

here the output of # sh license
Index 1 Feature: adventerprise
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 2 Feature: advipservices
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 3 Feature: ipbase
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Index 4 Feature: avc
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 5 Feature: broadband
Index 6 Feature: broadband_4k
Index 7 Feature: cube_250
Index 8 Feature: cube_250_red
Index 9 Feature: cube_ent_100
Index 10 Feature: cube_ent_100_red
Index 11 Feature: cube_lab
Index 12 Feature: cube_video_b2btp
Index 13 Feature: cube_video_b2btp_red
Index 14 Feature: firewall
Index 15 Feature: fpi
Index 16 Feature: fwnat_red
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 17 Feature: gtp_addon_aic
Index 18 Feature: internal_service
Index 19 Feature: lawful_intr
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 20 Feature: lisp
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 21 Feature: nat64_stateful_2m
Index 22 Feature: otv
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 23 Feature: sgt_fw
Index 24 Feature: sw_redundancy
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 25 Feature: vpls
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 26 Feature: FoundationSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 27 Feature: AdvUCSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 28 Feature: CUBE-Standard
Index 29 Feature: CUBE-Redundant
Index 30 Feature: 1HXIPS8G
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 31 Feature: 1HX8G16G
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 32 Feature: interface_10g
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: 0/0 (In-use/Violation)
License Priority: None
Index 33 Feature: interface_1g
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: 1/1/0 (Active/In-use/Violation)
License Priority: Medium
Index 34 Feature: cgnat
Index 35 Feature: appxk9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 36 Feature: securityk9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 37 Feature: uck9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 38 Feature: MACSEC1G
Index 39 Feature: MACSEC10G
Index 40 Feature: MACSEC40G
Index 41 Feature: MACSEC100G

Regards

[Giuseppe Larosa]

Hello @BorislavPenchev0962 ,

we see:

Index 33 Feature: interface_1g
Period left: Life time
License Type: Permanent
License State: Active, In Use
>>>>>>>>> License Count: 1/1/0 (Active/In-use/Violation)

and

Index 32 Feature: interface_10g
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: 0/0 (In-use/Violation)
License Priority: None

and

index 3 Feature: ipbase
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium

I have never seen a license for the usage of 1GE interface with count 1.

>>>>>>>>> License Count: 1/1/0 (Active/In-use/Violation)

I understand the need for a license for 10GE interfaces but you should be able to use mutliple GE ports on the router otherwise it is almost useless.

Contact the partner/reseller that have sold you the device.

If you are a partner contact TAC or the licensing portal.

Hope to help

Giuseppe

[johnlloyd_13]

hi,

did you recently upgrade your ASR1K to IOS-XE 16.9.x?

the license structure might have changed. i don't see the interface_1g in our ASR1001 routers in IOX-XE 3.x

you'll need to contact TAC license team in order to activate this.

[BorislavPenchev0962]

here the answer of TAC license:

Base of below documentation for ASR1001-HX , enabling any of the these ports will consume one 1G license which is already included with device.

1GE ports 4 and 5 require a port license

1GE ports 6 and 7 require a port license.

https://www.cisco.com/c/en/us/td/docs/routers/asr1000/install/guide/1001HX_1002HX/b_ASR1001HX-1002HX_HIG/b_ASR1001HX-1002HX_HIG_chapter_0110.html

So if you have below state of ports you need license and , you have use on

Regards

Boris

[BorislavPenchev0962 · Accepted solution]

TAC:

as we connected the router over Smart License. all ports leases are then enabled.

This is permanent solution, as Cisco new IOS-XE codes are not supporting traditional licensing model.
So in near future , you should use smart licensing

thanks all