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ASR1004 crash

Hi all!

Yesterday one of our ASR1004 crashed. I rebooted it with new software. Today it crashed again.

Does somebody know is it hardware or software issue?

Jun 12 14:09:31.118: %CPPDRV-3-LOCKDOWN: F0: cpp_cp:  CPP10(0) CPP Driver LOCKDOWN due to fatal error.
Jun 12 14:09:31.124: %CPPOSLIB-3-ERROR_NOTIFY: F0: cpp_cp:  cpp_cp encountered an error -Traceback= 1#cb9b88ecb06c4ba66a24d9e67e23f31d   errmsg:D94C000+2160 cpp_common_os:E0A2000+B920 cpp_common_os:E0A2000+19148 cpp_sbs:E9C5000+A998 cpp_sbs:E9C5000+7954 cpp_sbs:E9C5000+7D8C cpp_sbs:E9C5000+7ED4 cpp_pfilter_ea_svr_lib:FB4B000+F6C0 cpp_pfilter_ea_svr_lib:FB4B000+158AC cpp_pfilter_ea_svr_lib:FB4B000+18CA4 cpp_common_os:E0A2000+10910 cpp_common_os:E0A2000+10E9C evlib:DD03000+D854 evlib:DD03000+FF74 cpp_common_os
Jun 12 14:09:31.354: %CPPDRV-3-LOCKDOWN: F0: cpp_ha:  CPP10(0) CPP Driver LOCKDOWN due to fatal error.
Jun 12 14:09:31.753: %ASR1000_OIR-6-OFFLINECARD: Card (fp) offline in slot F0
Jun 12 14:09:33.388: %CPPHA-3-FAILURE: F0: cpp_ha:  CPP 0 failure Stuck Thread(s) detected
Jun 12 14:09:33.388: %CPPHA-3-FAULT: F0: cpp_ha:  CPP:0 desc:Stuck  CPP Thread det:HA class:OTHER sev:FATAL id:0 cppstate:STOPPED res:UNKNOWN flags:0x2 cdmflags:0x0
Jun 12 14:09:33.388: %CPPHA-3-FAULTCRASH: F0: cpp_ha:  CPP 0 unresolved fault detected, initiating crash dump.
Jun 12 14:09:33.856: %CPPDRV-3-LOCKDOWN: F0: fman_fp_image:  CPP10(0) CPP Driver LOCKDOWN due to fatal error.
Jun 12 14:09:33.865: %CPPOSLIB-3-ERROR_NOTIFY: F0: fman_fp_image:  fman-fp encountered an error -Traceback= 1#db9f34830cf70a6e81dca7fb5d75c463   errmsg:D6B6000+2160 cpp_common_os:BEC0000+B920 cpp_common_os:BEC0000+19148 cpp_sbs:BDAD000+A998 cpp_sbs:BDAD000+7954 cpp_sbs:BDAD000+7D8C cpp_sbs:BDAD000+7F34 cpp_cef_mpls_common:C209000+42238 cpp_cef_mpls_common:C209000+42D1C :10000000+1CCA34 :10000000+1CCC6C evlib:CB4F000+DA6C evlib:CB4F000+FF74 :10000000+128E54 c:A98E000+1D078 c:A98E000+1D220
Jun 12 14:09:35.536: %CPPOSLIB-3-ERROR_NOTIFY: F0: cpp_cdm:  cpp_cdm encountered an error -Traceback= 1#de36f44c1a87f15a6a507e6093134202   errmsg:F817000+2160 cpp_common_os:FC23000+B920 cpp_common_os:FC23000+19148 cpp_common_os:FC23000+E444 cpp_common_os:FC23000+E964 cpp_dmap:FF3C000+20304 cpp_cdm_svr_lib:FFD1000+4454 cpp_cdm_svr_lib:FFD1000+AAD4 cpp_common_os:FC23000+10910 cpp_common_os:FC23000+10E9C evlib:FB34000+D854 evlib:FB34000+FF74 cpp_common_os:FC23000+12438 :10000000+28B0 c:EC28000+1D078 c:EC28000+1
Jun 12 14:09:45.221: %CPPOSLIB-3-ERROR_NOTIFY: F0: fman_fp_image:  fman-fp encountered an error -Traceback= 1#db9f34830cf70a6e81dca7fb5d75c463   errmsg:D6B6000+2160 cpp_common_os:BEC0000+B920 cpp_common_os:BEC0000+19148 cpp_dmap:C181000+19310 cpp_cef_mpls_common:C209000+13418 cpp_cef_mpls_common:C209000+38D1C cpp_cef_mpls_common:C209000+3A218 tbm:C54D000+BC40 tbm:C54D000+BEF0 tbm:C54D000+C290 tbm:C54D000+C48C tbm:C54D000+C48C tbm:C54D000+C48C tbm:C54D000+C48C tbm:C54D000+C674 tbm:C54D000+7118 tbm:C54D000+3CB

 

4 Replies 4

Bilal Nawaz
VIP Alumni
VIP Alumni

It's most likely a hardware fault, if you've uploaded new code, then I'd contact cisco TAC and get the ASR RMA'd.

Please rate useful posts & remember to mark any solved questions as answered. Thank you.

Charles Hill
VIP Alumni
VIP Alumni

Hello Vladimir,

Looks like bug CSCte19641

 

 

Hope this helps,

Please rate helpful posts.

Thanks.

Hello Charles,

I saw this bug, but in my case ISG functionality is not activated. We use this router for PPPoE terminarion.

I think it looks like a problem with DRAM on ESP. We'll buy new memory and will replace it.

ok.

Thank you for the update.