ASR1004 crash

[Vladimir Pisarenko]

Hi all!

Yesterday one of our ASR1004 crashed. I rebooted it with new software. Today it crashed again.

Does somebody know is it hardware or software issue?

Jun 12 14:09:31.118: %CPPDRV-3-LOCKDOWN: F0: cpp_cp:  CPP10(0) CPP Driver LOCKDOWN due to fatal error.
Jun 12 14:09:31.124: %CPPOSLIB-3-ERROR_NOTIFY: F0: cpp_cp:  cpp_cp encountered an error -Traceback= 1#cb9b88ecb06c4ba66a24d9e67e23f31d   errmsg:D94C000+2160 cpp_common_os:E0A2000+B920 cpp_common_os:E0A2000+19148 cpp_sbs:E9C5000+A998 cpp_sbs:E9C5000+7954 cpp_sbs:E9C5000+7D8C cpp_sbs:E9C5000+7ED4 cpp_pfilter_ea_svr_lib:FB4B000+F6C0 cpp_pfilter_ea_svr_lib:FB4B000+158AC cpp_pfilter_ea_svr_lib:FB4B000+18CA4 cpp_common_os:E0A2000+10910 cpp_common_os:E0A2000+10E9C evlib:DD03000+D854 evlib:DD03000+FF74 cpp_common_os
Jun 12 14:09:31.354: %CPPDRV-3-LOCKDOWN: F0: cpp_ha:  CPP10(0) CPP Driver LOCKDOWN due to fatal error.
Jun 12 14:09:31.753: %ASR1000_OIR-6-OFFLINECARD: Card (fp) offline in slot F0
Jun 12 14:09:33.388: %CPPHA-3-FAILURE: F0: cpp_ha:  CPP 0 failure Stuck Thread(s) detected
Jun 12 14:09:33.388: %CPPHA-3-FAULT: F0: cpp_ha:  CPP:0 desc:Stuck  CPP Thread det:HA class:OTHER sev:FATAL id:0 cppstate:STOPPED res:UNKNOWN flags:0x2 cdmflags:0x0
Jun 12 14:09:33.388: %CPPHA-3-FAULTCRASH: F0: cpp_ha:  CPP 0 unresolved fault detected, initiating crash dump.
Jun 12 14:09:33.856: %CPPDRV-3-LOCKDOWN: F0: fman_fp_image:  CPP10(0) CPP Driver LOCKDOWN due to fatal error.
Jun 12 14:09:33.865: %CPPOSLIB-3-ERROR_NOTIFY: F0: fman_fp_image:  fman-fp encountered an error -Traceback= 1#db9f34830cf70a6e81dca7fb5d75c463   errmsg:D6B6000+2160 cpp_common_os:BEC0000+B920 cpp_common_os:BEC0000+19148 cpp_sbs:BDAD000+A998 cpp_sbs:BDAD000+7954 cpp_sbs:BDAD000+7D8C cpp_sbs:BDAD000+7F34 cpp_cef_mpls_common:C209000+42238 cpp_cef_mpls_common:C209000+42D1C :10000000+1CCA34 :10000000+1CCC6C evlib:CB4F000+DA6C evlib:CB4F000+FF74 :10000000+128E54 c:A98E000+1D078 c:A98E000+1D220
Jun 12 14:09:35.536: %CPPOSLIB-3-ERROR_NOTIFY: F0: cpp_cdm:  cpp_cdm encountered an error -Traceback= 1#de36f44c1a87f15a6a507e6093134202   errmsg:F817000+2160 cpp_common_os:FC23000+B920 cpp_common_os:FC23000+19148 cpp_common_os:FC23000+E444 cpp_common_os:FC23000+E964 cpp_dmap:FF3C000+20304 cpp_cdm_svr_lib:FFD1000+4454 cpp_cdm_svr_lib:FFD1000+AAD4 cpp_common_os:FC23000+10910 cpp_common_os:FC23000+10E9C evlib:FB34000+D854 evlib:FB34000+FF74 cpp_common_os:FC23000+12438 :10000000+28B0 c:EC28000+1D078 c:EC28000+1
Jun 12 14:09:45.221: %CPPOSLIB-3-ERROR_NOTIFY: F0: fman_fp_image:  fman-fp encountered an error -Traceback= 1#db9f34830cf70a6e81dca7fb5d75c463   errmsg:D6B6000+2160 cpp_common_os:BEC0000+B920 cpp_common_os:BEC0000+19148 cpp_dmap:C181000+19310 cpp_cef_mpls_common:C209000+13418 cpp_cef_mpls_common:C209000+38D1C cpp_cef_mpls_common:C209000+3A218 tbm:C54D000+BC40 tbm:C54D000+BEF0 tbm:C54D000+C290 tbm:C54D000+C48C tbm:C54D000+C48C tbm:C54D000+C48C tbm:C54D000+C48C tbm:C54D000+C674 tbm:C54D000+7118 tbm:C54D000+3CB

[Bilal Nawaz]

It's most likely a hardware fault, if you've uploaded new code, then I'd contact cisco TAC and get the ASR RMA'd.

[Charles Hill]

Hello Vladimir,

Looks like bug CSCte19641

Save Bug

CCP Driver Lockdown crash due to fatal error

Hope this helps,

Please rate helpful posts.

Thanks.

[Vladimir Pisarenko]

Hello Charles,

I saw this bug, but in my case ISG functionality is not activated. We use this router for PPPoE terminarion.

I think it looks like a problem with DRAM on ESP. We'll buy new memory and will replace it.

[Charles Hill]

ok.

Thank you for the update.