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Backbone Router_module issue.

Soon Kwan Kwon
Level 1
Level 1

While testing the backbone router, below sentence appeared.

 

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
00:01:28: %DIAG-SP-6-RUN_MINIMUM: Module 1: Running Minimal Diagnostics...

00:01:51: %DIAG-SP-6-DIAG_OK: Module 1: Passed Online Diagnostics

00:01:51: %OIR-SP-6-INSCARD: Card inserted in slot 1, interfaces are now online

00:02:23: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 3 to recover from error: Linecard received system exception

00:02:23: %OIR-SP-3-PWRCYCLE: Card in module 3, is being power-cycled Off (Module Reset due to exception or user request)

00:02:24: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set Off (Module Reset due to exception or user request)

00:03:35: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 3 to recover from error: Linecard received system exception

00:03:35: %OIR-SP-3-PWRCYCLE: Card in module 3, is being power-cycled Off (Module Reset due to exception or user request)

00:03:36: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set Off (Module Reset due to exception or user request)

00:04:46: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 3 to recover from error: Linecard received system exception

00:04:46: %OIR-SP-3-PWRCYCLE: Card in module 3, is being power-cycled Off (Module Reset due to exception or user request)

00:04:47: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set Off (Module Reset due to exception or user request)

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

You know, it is just resetting due to exception error continually.

 

Actually we delivered it(WS-X6704-10GE) to my customer.

A month later, customer told me that it was not working properly.

 

So I figured out that it was something problem...

For that reason, I'm here to ask you guys what is the problem when you see the logs.

 

Thank you for reading.

Regards,

 

 

 

 

 

 

 

 

reference..

Router#show module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       zzzzz
  3    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      zzzzz

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0014.a981.ex1c to 0014.a981.ebdf   4.5   8.1(3)       12.2(18)SXF1 Ok
  3  0025.4gf1.2xx4 to 0025.45f1.2517   2.9   12.2(18r)S1  12.2(18)SXF1 PwrDown

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  1  Policy Feature Card 3       WS-F6K-PFC3B       zzz   2.2    Ok
  1  MSFC3 Daughterboard         WS-SUP720          zzzz 2.4    Ok
  3  Distributed Forwarding Card WS-F6700-DFC3BXL   zzzzz 5.5    PwrDown

Mod  Online Diag Status
---- -------------------
  1  Pass
  3  Not Applicable

1 Accepted Solution

Accepted Solutions

Vinit Jain
Cisco Employee
Cisco Employee

Whenever there are SCP errors that means there is a problem with software download from Supervisor to the line card or communication failure between the two. Whenever this error is seen, Line card has to be replaced. 

If you notice the logs, the SCP error keeps coming and the supervisor card resets the card. It will keep going into a reset loop.

Hope this answers your question.

Regards

Vinit

Thanks
--Vinit

View solution in original post

2 Replies 2

Vinit Jain
Cisco Employee
Cisco Employee

Whenever there are SCP errors that means there is a problem with software download from Supervisor to the line card or communication failure between the two. Whenever this error is seen, Line card has to be replaced. 

If you notice the logs, the SCP error keeps coming and the supervisor card resets the card. It will keep going into a reset loop.

Hope this answers your question.

Regards

Vinit

Thanks
--Vinit

Thank you expert!

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