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Beginner

cisco 1811 router crash and reload

hi fellow networkers, i wonder if you could help me with a crash that happend to a router i manage, the router crashed without human interaction, all of the sudden it reloaded, any advice will be greatly appreciated.

please see attached file of crash.

 

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3 REPLIES 3
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Hall of Fame Guru

I see in the output that

I see in the output that there are several tracebacks. A traceback is a sign of a software problem. I do not have the resources to decode the traceback information. If this router is covered by a maintenance contract then I would suggest opening a case with Cisco TAC since they do have the resources to interpret the traceback output.

 

HTH

 

Rick

HTH

Rick
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Beginner

hi richard, unfortunately i

hi richard, unfortunately i do not have a maintenance contrtanct.

thank you for your time!

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Hall of Fame Guru

If you do not have a

If you do not have a maintenance contract then it will be difficult to find the cause of the problem and to solve it. I believe that the problem is software related and not hardware related. If you have access to another version of code for the router you might try using that other version.

 

HTH

 

Rick

HTH

Rick