Cisco 1941 W, wireless not working

[bjorn.goossens]

Dear all,

I have been breaking my head over a problem with my new 1941W ISR since about two weeks now.

When I restart the router, the service-module wlan-ap0 is not working.

After a restart of the router, when I ask a service-module wlan-ap2 status, I get:

Service Module is Cisco wlan-ap0
Service Module supports session via TTY line 67
Service Module is waiting for registration message
Service Module reset on error is disabled
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available

After a while it changes to Service Module is failed.

If I restart the module with service-module wlan-ap2 reset, it works......

Does anyone hava a clue of what the problem is? Is this a technical error?

Kind regards and already thank you so much for looking into this!

Kind regards,

Bjorn

[jweather]

Looks like the service module is not synched with the RBCP initiation messages at boot time.  I'd try making sure it's seated properly.  If so, you may have to open a TAC case and RMA this device.

[bjorn.goossens]

Dear,

Thanks for your answer.

I found something. When I session into the internal AP, I get the "ap: " prompt. Here I have to type Boot in order to let it boot.

After I do this, everything works, but I have to start it manually...

Also, after a cold boot, the startup-configuration is gone. I have to copy a version to flash and copy it back the the startup-configuration, then another boot and then it works...

What do you mean by  I'd try making sure it's seated properly, you mean physically open the device?

Thanks for your answer!!

Bjorn

[jweather]

Yes that's what I mean, but I don't think that's your problem. You're module is not set to autoboot from the factory and therefore won't. Since it doesn't auto-boot, it misses the RBCP heartbeat message.

I think the firmware needs to be changed, thus you'll want to work through TAC for an RMA

[bjorn.goossens]

Hi,

Thanks for your answer!

I just contacted cisco, a technical engineer is gonna call me in an hour. We'll see what he has to say...

I'll keep you informed

Thanks again!

Björn