If the DIMM was replaced, and

pmarques · ‎04-24-2014

Hi,

A client has 2x2811 acting as Voice Gateway and backup Voice Gateway and both, after some undisclosed circumstances, are not booting.

After some troubleshooting a faulty memory DIMM was detected on the primary Voice Gateway. Still, DIMM replaced, it continued failing to boot. Tried the other router and the symptom was the same:

Cabvg010

Expected a checksum of 0xC117781E

*** System received a Software forced crash ***

signal= 0x17, code= 0x5, context= 0x80026fa0

PC = 0x8000f0d4, Cause = 0x20, Status Reg = 0x3040a803

c2811 platform with 524288 Kbytes of main memory

Main memory is configured to 64 bit mode with ECC enabled

Upgrade ROMMON initialized

program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x3edeb34

Error : compressed image checksum is incorrect 0x8543774D

Expected a checksum of 0xC117781E

*** System received a Software forced crash ***

signal= 0x17, code= 0x5, context= 0x80026fa0

PC = 0x8000f0d4, Cause = 0x20, Status Reg = 0x3040a803

c2811 platform with 524288 Kbytes of main memory

Main memory is configured to 64 bit mode with ECC enabled

Upgrade ROMMON initialized

program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x3edeb34

Error : compressed image checksum is incorrect 0x256A274E

Expected a checksum of 0xC117781E

*** System received a Software forced crash ***

signal= 0x17, code= 0x5, context= 0x80026fa0

PC = 0x8000f0d4, Cause = 0x20, Status Reg = 0x3040a803

c2811 platform with 524288 Kbytes of main memory

Main memory is configured to 64 bit mode with ECC enabled

Upgrade ROMMON initialized

program load complete, entry point: 0x8000f000, size: 0xcb80

System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Initializing memory for ECC

Cabvg000

Bad RAM at location 0xA0000004: wrote 0xA0000004, read 0x00000004

Cabvg010

monitor: command "dir" not found

rommon 6 > dir flash:

program load complete, entry point: 0x8000f000, size: 0xcb80

Directory of flash:

24563 65924348 -rw- c2800nm-advipservicesk9-mz.151-4.M6.bin

9400 2900 -rw- cpconfig-2811.cfg

9401 2324992 -rw- cpexpress.tar

9969 1038 -rw- home.shtml

9970 115712 -rw- home.tar

9999 527849 -rw- 128MB.sdf

10128 1697952 -rw- securedesktop-ios-3.1.1.45-k9.pkg

10543 415956 -rw- sslclient-win-1.1.4.176.pkg

10645 57005524 -rw- c2800nm-advipservicesk9-mz.124-22.YB5.bin

rommon 7 >

I tried changing the boot sequence, uploading a new version via tftpdnld,15.1(4)M8 (verifying that the checksum on the file was the same as on Cisco CCO), formatting the flash. All failed.

As of now, I have no more solutions to turn on to.

Has anyone faced a similar problem able to provide some help?

TIA,

Pedro Miguel Marques

Leo Laohoo · ‎04-24-2014

Read this: Field Notice: FN - 63405 - CISCO18XX & CISCO28XX Might Fail to Boot After a Power Cycle - Fix on Failure

I strongly recommend you get the chassis replaced. If you don't have a valid maintenance contract, don't despair, you still got some home. Contact your nearest Cisco AM/SE and show them the document above. Initially, they might feign ignorance but they are to honor all complaints.

pmarques · ‎04-24-2014

Hi Leo,

Thanks for the link. I'll forward it to the client. It might be helpful.

regards,

Edward Swenson · ‎05-02-2014

If the DIMM was replaced, and the device still failed to boot, it wouldn't be the field notice mentioned... unless the memory installed was bad.

Also, the field notice has nothing to do with whether or not your parts are covered by a contract or not. Some field notices are of that nature (a recall) but this one is not.

Leo Laohoo · ‎04-24-2014

And someone gave me a "3"????

Cisco 2811 not booting