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Cisco 2911-SEC/K9 does not boot - Router is damaged?

matdan.pl
Level 1
Level 1

Hello,

The router turns on, the power supply light is green but not booting.
The fans do not work in the router and the PS LED on not lit.
Is the power supply faulty? Is the motherboard faulty?

Could you please help me solve this problem?

See attached picture.

Thank you in advance and best regards!

1 Reply 1

Julio E. Moisa
VIP Alumni
VIP Alumni

Hi

It looks like the main board is not working properly, did you have any blackout or electrical problem previously?

If you still have a Cisco contract you could open a case with the Cisco TAC in order to generate a RMA process and replace the device.




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