Cisco 3945 Router not detecting VWIC3-2MFT-T1/E1 Voice Card

[edwardwaithaka]

Hi,

We have installed a VWIC3-2MFT card on a Cisco 3945 voice gateway but the router doesnt detect the card. out put is as below;

What could be the issue?

Router Version

============

System image file is "flash0:c3900-universalk9-mz.SPA.150-1.M.bin"

Cisco CISCO3945-CHASSIS (revision 1.0) with C3900-SPE150/K9 with 980992K/67584K bytes of memory.

Processor board ID FCZ135070YF

2 FastEthernet interfaces

3 Gigabit Ethernet interfaces

DRAM configuration is 72 bits wide with parity enabled.

255K bytes of non-volatile configuration memory.

254464K bytes of ATA System CompactFlash 0 (Read/Write)

-------------------------------------------------

Device#     PID              SN

-------------------------------------------------

*0       C3900-SPE150/K9       FOCxxxxxxJJ    

Technology Package License Information for Module:'c3900'

----------------------------------------------------------------

Technology    Technology-package          Technology-package

              Current       Type          Next reboot 

-----------------------------------------------------------------

ipbase        ipbasek9      Permanent     ipbasek9

security      None          None          None

uc            uck9          Permanent     uck9

data          None          None          None

"show diag" output

===============

WIC Slot 1:

Unknown WAN daughter card

WIC module not supported/disabled in this slot

Hardware Revision        : 1.0

Top Assy. Part Number    : 800-34658-01

Part Number              : 73-13420-01

Board Revision           : B0

Deviation Number         : 0

Fab Version              : 05

PCB Serial Number        : FOC16323KSC

Version Identifier       : V01

Product (FRU) Number     : VWIC3-2MFT-T1/E1

[Thotsaphon Lueangwattanaphong]

Hi,

    Please post "show inventory". 

Rgds,

Toshi

[edwardwaithaka]

------------------ show inventory ------------------

NAME: "CISCO3945-CHASSIS", DESCR: "CISCO3945-CHASSIS"

PID: CISCO3945-CHASSIS , VID: V01 , SN:

NAME: "Cisco Services Performance Engine 150 for Cisco 3900 ISR on Slot 0", DESCR: "Cisco Services Performance Engine 150 for Cisco 3900 ISR"

PID: C3900-SPE150/K9   , VID: V01 , SN:

NAME: "Two-Port Fast Ethernet High Speed WAN Interface Card on Slot 0 SubSlot 0", DESCR: "Two-Port Fast Ethernet High Speed WAN Interface Card"

PID: HWIC-2FE          , VID: V01 , SN:

NAME: "PVDM3 DSP DIMM with 64 Channels on Slot 0 SubSlot 4", DESCR: "PVDM3 DSP DIMM with 64 Channels"

PID: PVDM3-64          , VID: V01 , SN:

NAME: "C3900 AC Power Supply 2", DESCR: "C3900 AC Power Supply 2"

PID: PWR-3900-AC       , VID: V03 , SN:

[Raju Sekharan · Accepted solution]

VWIC3-2MFT-T1/E1 requires minimum IOS version 15.0(1)M3,

http://www.cisco.com/en/US/prod/collateral/routers/ps5855/data_sheet_c36-609138.html

Raju

[Thotsaphon Lueangwattanaphong · Accepted solution]

Hi

    Okay You've got PVDM. Now you need to check IOS.

Here you go : http://www.cisco.com/en/US/prod/collateral/routers/ps5855/data_sheet_c36-609138.html

HTH,

Toshi

[edwardwaithaka]

I will schedule an upgrade and see if it helps. Thank you.

[paolo bevilacqua · Accepted solution]

Have you inserted the card with router turned off ?

You also need to update IOS.

[edwardwaithaka]

Upgrade of IOS resolved the issue.


Sent from Cisco Technical Support Android App

[paolo bevilacqua]

Very good.Thank you for the nice rating and good luck!