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Beginner

Cisco 7600- RSP reload continuously...

Router with 2 RSP RSP720-3C-GE & Image: c7600rsp72043-advipservicesk9-mz.122-33.SRE2.bin

We are getting the message as

------------------ show version ------------------

Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRE2, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Thu 05-Aug-10 18:59 by prod_rel_team

ROM: System Bootstrap, Version 12.2(33r)SRD5, RELEASE SOFTWARE (fc1)

BOOTLDR: Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRE2, RELEASE SOFTWARE (fc1)

Mum-Mha-CR01 uptime is 1 day, 14 hours, 8 minutes

Uptime for this control processor is 14 hours, 49 minutes

System returned to ROM by s/w reset (SP by bus error at PC 0x8359918, address 0x0)

System restarted at 03:07:01 IST Sat Jan 15 2011

System image file is "bootdisk:c7600rsp72043-advipservicesk9-mz.122-33.SRE2.bin"

Last reload type: Normal Reload

Show log is attached & we are getting %DHCPD-4-DECLINE_CONFLICT: messages contantly.

Was this is reason...

Please help us out for the issue....

7 REPLIES 7
Beginner

Re: Cisco 7600- RSP reload continuously...

Again RSP got reload & Got one error message.....

%C7600_PLATFORM-SP-STDBY-3-LOW_BATT: Low Voltage detected for NVRAM Battery

Not able to find about the error message!!!

Beginner

Re: Cisco 7600- RSP reload continuously...

Hi Yogesh, please provide us with the following

show context

show stacks

show region

Any recent hardware/software changes?

Thanks,

Beginner

Re: Cisco 7600- RSP reload continuously...

Thanks for reply!!!!

We have recently upgrade the image from SDR5 to SRE2, thats the only change we have done.

Attaching the Command as requested.

Strange thing is that we got a message saying that %C7600_PLATFORM-SP-STDBY-3-LOW_BATT: Low Voltage detected for NVRAM Battery.

Search a lot for this but couldn't get the confirm reason for it.

Highlighted
Beginner

Re: Cisco 7600- RSP reload continuously...

Hi,

If you want exact answer of what it is send a mail to cs-7600@cisco.com

and our HA / OS Infra team will get back with an answer. But what I saw

from internal topic search is that it is a bad HW and a RMA is required.

One of such case is closed with this comment. If you have access to SR

tool look at case no. 612470473

<>

o?caseType=ciscoServiceRequest&method=doQueryByCase&SRNumber=612470473>

Thanks

Madhu

Beginner

Re: Cisco 7600- RSP reload continuously...

You must open TAC CASE, also would have consulted TAC before upgrading the IOS.

Beginner

Cisco 7600- RSP reload continuously...

Could you tell me if you have seen a fib protocol allocation mismatch message during the reloads?

This issue is solved by

This issue is solved by replacing BOTH batteries, the key word here is BOTH, there are 2 batteries on the sup, one is by the CF and one under the faceplate gasket , left corner. Replacing both with new ones, and reloading the unit, make sure you erase NVRAM and change config-register 0x2102 , reload again and should work. Worked for me. 

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