Cisco 897 VAMW temperature

[robert]

Hi,

I have a fiber connection from my ISP which terminates in a Cisco 897 VAMW. It has been running fine for several month, but recently we started getting very high packet loss (60%) when traffic hits 20Mbps.

Our ISP checked the fiber and it was without errors - so they replaced the Cisco 897 VAMW with a new one - and it has been running fine for nearly 1 week now, but last night we started seeing packet loss again. 

2 routers with the same error, i find unlikely. I rather suspect it could be related to a heating issues on the site. Reading the specs for Cisco 897, it operates a 0 to 40 celcius - and i suspect, it could reach higher temps inside after some days. Is the 897 router very sensitive to high temps?

A have a 2960T switch and a Watchguard XTM25 unit installed at the same location right next to the 897 router - and they work without issues.

/Robert

[Georg Pauwen]

Hello,

post the output of 'show environment temperature' and 'show interfaces x' where 'x' is the WAN interface connected to your provider...

[robert]

Hi,

i can´t. it is my isp who manage and own the device.

[Georg Pauwen]

Hello,

there is always a possibility for bad venting or high temperatures to cause packets loss, however, you can only see that from the output I requested. I would suggest to ask your ISP to look at that output...

[robert]

Yep, i have already opened a new case with my isp.