Cisco C8300-2N2S-6T

[Robert Plunkett]

Good evening, I installed a C-NIM-4X card into a Cisco C8300-2N2S-6T router, when I looked at the status is said "booting" and I can't access it.

Can someone help with getting this card becoming active please?

[marce1000]

  - Attach a console to the router and scrutinize the complete boot process ?
 - https://www.cisco.com/c/en/us/products/collateral/routers/catalyst-8300-series-edge-platforms/catalyst-8000-series-gigabit-ethernet-lan-wan-modules-ds.html , look at Table 4 and report back
 

 M.

[Robert Plunkett]

Thank you Marce 1000, I tried another module out of the box, and even on a different router, and they both produced the same result.

[marce1000]

                         - Take care as  other posted , to install the minimum IOS version required , 17.11.1
 Ref : https://www.cisco.com/c/en/us/products/collateral/routers/catalyst-8300-series-edge-platforms/catalyst-8000-series-gigabit-ethernet-lan-wan-modules-ds.html    Table 1
>...

Min. required IOS Version

17.11.1

17.11.1

 M.

[liviu.gheorghe]

Minimum required IOS version: 17.11.1

[kniederberger]

I have the same problem and am running 17.12.04 on a C8300-1N1S-4T2X.

spa in 1/1, still booting
%SPA_OIR-6-OFFLINECARD: SPA (C-NIM-4X) offline in subslot 1/1

Any help would be appreciated!
Sh Platform -- 1/1 C-NIM-4X booting 00:03:35

[paul driver]

Hello
please review here  and let us know how you get on?

[kniederberger]

Hi Paul. Was this response to me and if so, which commands did you want output from? Thanks.

RIV-C8300#hw-module session 1/1 endpoint 0
Establishing session connect to subslot 1/1
To exit, type ^a^q

picocom v3.1

port is : /dev/ttyADPT_NIM1
flowcontrol : none
baudrate is : 9600
parity is : none
databits are : 8
stopbits are : 1
escape is : C-a
local echo is : no
noinit is : no
noreset is : no
hangup is : no
nolock is : yes
send_cmd is : sz -vv
receive_cmd is : rz -vv -E
imap is :
omap is :
emap is : crcrlf,delbs,
logfile is : none
initstring : none
exit_after is : not set
exit is : no

Type [C-a] [C-h] to see available commands
Terminal ready

Terminating...
Skipping tty reset...
Thanks for using picocom
RIV-C8300#show facility-alarm status
System Totals Critical: 1 Major: 1 Minor: 0

Source Time Severity Description [Index]
------ ------ -------- -------------------

POE Bay 0 Jun 03 2025 09:33:08 INFO Power Over Ethernet Module Missing [0]

POE Bay 1 Jun 03 2025 09:33:08 INFO Power Over Ethernet Module Missing [0]

GigabitEthernet0/0/0 Jun 03 2025 09:33:27 CRITICAL Physical Port Link Down [1]

GigabitEthernet0/0/1 Jun 03 2025 09:33:25 INFO Physical Port Administrative State Down [2]

GigabitEthernet0/0/2 Jun 03 2025 09:33:25 INFO Physical Port Administrative State Down [2]

GigabitEthernet0/0/3 Jun 03 2025 09:33:25 INFO Physical Port Administrative State Down [2]

xcvr container 0/0/5 Jun 03 2025 09:33:25 INFO Transceiver Missing [0]

xcvr container 1/0/0 Jun 03 2025 09:34:04 INFO Transceiver Missing [0]

NIM subslot 1/1 Jun 03 2025 09:33:24 MAJOR Boot state [1]

RIV-C8300#sh hw-module subslot all oir
Module Model Operational Status
----------------------- -------------------- ------------------------
subslot 0/0 4x1G-2xSFP+ ok
subslot 0/1 C-NIM-1X ok
subslot 1/0 C-NIM-1X ok
subslot 1/1 C-NIM-4X booting

[Jens Albrecht · Accepted solution]

Hello @kniederberger,

based on your output it seems that you inserted the C-NIM-4X module into the C-SM-NIM-ADPT carrier card. This does not work.

The C-NIM-4X module is supported only for operation in the embedded NIM slots.
This is a known limitation mentioned in the corresponding data sheet for these modules (look at the installation section):

https://www.cisco.com/c/en/us/products/collateral/routers/catalyst-8300-series-edge-platforms/catalyst-8000-series-gigabit-ethernet-lan-wan-modules-ds.html#Modulefeaturecomparison

So you need to swap your NIM-modules accordingly and then all modules should come up.

HTH!

[kniederberger]

Hello Jens,
Thanks for pointing that out! I completely missed that in that 21-page document. Unfortunately, this is a live system with a few remote branches connected to it so finding an opportunity to have downtime and re-arrange my interfaces/config will be difficult, but it has to happen. I'll let you know how it works out.

Thanks again!

[kniederberger]

That was the problem. I was able to schedule some downtime to move the modules around to different slots and re-configure the interfaces. The module is now working correctly. Thanks again!

[Jens Albrecht]

Glad to hear its working now. So please mark my above post as 'solution' so that this topic gets marked as solved. Thanks!

[marce1000]

   - @Jens Albrecht                  Done ! (Marked as a solution)  => Tips always appreciated (LOL!)

   M.