Cisco Jabber no option to take calls

[kmlpuri10]

Hi,

I am facing weird issue. There is no option to take the calls in cisco jabber. Attach you can see the screenshot.

Any idea about this issue?

Thank You,

Kamal Puri

[Georg Pauwen]

Hello,

very odd (as you obviously need the Answer/Decline option in the pop up window. What devices is this installed on ?

[kmlpuri10 · Accepted solution]

Hi @Georg Pauwen 

Jabber is installed in Windows Laptop. But this issue is not always. Reset jabber fix the problem. But is wondering what could be the reason.

Thank You,

Kamal Puri

[Georg Pauwen]

Hello,

are these Windows 10 or 11 clients ? With the latest Jabber release (Release 14.1(1)) ?

[kmlpuri10]

Hi @Georg Pauwen ,

jabber version: Version 12.8.1.52494 Build 302494. 

Not sure on which windows version.

[Georg Pauwen]

Hello,

can you get your hands on 14.1(1) ? If so, try that (latest) release...