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Cisco Voice Router issue

wajid_dabir
Level 1
Level 1

Hi Team,

 We have cisco 2901 model router in network for voice traffic. Currently one PRI line is terminated on router. This router was perfectly working till yesterday and all of sudden we lost the remote access. When we check the log by console then we are getting below logs continuously.

 

Can someone guide me to troubleshoot this issue and let me know if require any other details.

 

Jun  8 09:17:52.230: %SYS-2-MALLOCFAIL: Memory allocation of 16540 bytes failed from 0x3002D940, alignment 0
Pool: Processor  Free: 517292  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
 -Process= "qos_mon_periodic Process", ipl= 0, pid= 391
-Traceback= 30010520z 300109F4z 3001F248z 33CA5340z 33364868z 333648B4z 33CA3434z 33CA4BB8z 3336571Cz 300328A8z 3003288Cz
Jun  8 09:18:22.230: %SYS-2-MALLOCFAIL: Memory allocation of 16540 bytes failed from 0x3002D940, alignment 0
Pool: Processor  Free: 517292  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
 -Process= "qos_mon_periodic Process", ipl= 0, pid= 391
-Traceback= 30010520z 300109F4z 3001F248z 33CA5340z 33364868z 333648B4z 33CA3434z 33CA4BB8z 3336571Cz 300328A8z 3003288Cz
Jun  8 09:18:52.158: %LICENSE-2-VLS_ERROR: 'VLSnotifyBirthAndExpiryEvents' failed with an error - rc = 25 - 'Error[25]: Could not understand the message received from license server on host "no-net".
Client-server version mismatch?
'
-Traceback= 300328A8z 3003288Cz
Jun  8 09:18:52.230: %SYS-2-MALLOCFAIL: Memory allocation of 16540 bytes failed from 0x3002D940, alignment 0
Pool: Processor  Free: 517292  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
 -Process= "qos_mon_periodic Process", ipl= 0, pid= 391
-Traceback= 30010520z 300109F4z 3001F248z 33CA5340z 33364868z 333648B4z 33CA3434z 33CA4BB8z 3336571Cz 300328A8z 3003288Cz
Jun  8 09:19:22.230: %SYS-2-MALLOCFAIL: Memory allocation of 16540 bytes failed from 0x3002D940, alignment 0
Pool: Processor  Free: 517224  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
 -Process= "qos_mon_periodic Process", ipl= 0, pid= 391
-Traceback= 30010520z 300109F4z 3001F248z 33CA5340z 33364868z 333648B4z 33CA3434z 33CA4BB8z 3336571Cz 300328A8z 3003288Cz
Jun  8 09:19:52.162: %LICENSE-2-VLS_ERROR: 'VLSnotifyBirthAndExpiryEvents' failed with an error - rc = 25 - 'Error[25]: Could not understand the message received from license server on host "no-net".
Client-server version mismatch?
'
-Traceback= 300328A8z 3003288Cz
Jun  8 09:19:52.230: %SYS-2-MALLOCFAIL: Memory allocation of 16540 bytes failed from 0x3002D940, alignment 0
Pool: Processor  Free: 536884  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
 -Process= "qos_mon_periodic Process", ipl= 0, pid= 391
-Traceback= 30010520z 300109F4z 3001F248z 33CA5340z 33364868z 333648B4z 33CA3434z 33CA4BB8z 3336571Cz 300328A8z 3003288Cz
Jun  8 09:20:22.230: %SYS-2-MALLOCFAIL: Memory allocation of 16540 bytes failed from 0x3002D940, alignment 0
Pool: Processor  Free: 537144  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
 -Process= "qos_mon_periodic Process", ipl= 0, pid= 391
-Traceback= 30010520z 300109F4z 3001F248z 33CA5340z 33364868z 333648B4z 33CA3434z 33CA4BB8z 3336571Cz 300328A8z 3003288Cz
Jun  8 09:20:52.166: %LICENSE-2-VLS_ERROR: 'VLSnotifyBirthAndExpiryEvents' failed with an error - rc = 25 - 'Error[25]: Could not understand the message received from license server on host "no-net".
Client-server version mismatch?
'
-Traceback= 300328A8z 3003288Cz
Jun  8 09:20:52.230: %SYS-2-MALLOCFAIL: Memory allocation of 16540 bytes failed from 0x3002D940, alignment 0
Pool: Processor  Free: 508220  Cause: Memory fragmentation
Alternate Pool: None  Free: 0  Cause: No Alternate pool
 -Process= "qos_mon_periodic Process", ipl= 0, pid= 391
-Traceback= 30010520z 300109F4z 3001F248z 33CA5340z 33364868z 333648B4z 33CA3434z 33CA4BB8z 3336571Cz 300328A8z 3003288Cz

 

Regards,

Wajid Dabir

1 Reply 1

Mark Malone
VIP Alumni
VIP Alumni

Hi

if a reboot doesn't solve it , you will need to upgrade IOS, thats fixed these malloc errors several times before , there usually memory leaks in IOS , the upgarde should fix it but if you want to troubleshoot there is a few tip sin this doc , a reboot may temporarily clear it

http://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/ios-151m-t/116467-technote-ios-00.html

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