"I don't know if thats incoming or outgoing for you."
Incoming would be traffic from the WAN, outgoing would be traffic to the WAN.
On an ISR, for outgoing traffic, you might do something like:
class-map cust# match-all match <something that matches traffic unique to a customer - perhaps an ACL?>
policy-map sample class cust# bandwidth percent # ! if you have 4 or five customers, you might use 10% - what's important if you want all to have same guarantee, all have same number and sum of all classes doesn't exceed 100%
interface x service-policy output sample
Although guaranteeing egress bandwidth is pretty simple, there's no really good solution for ingress, especially if you want to take advantage of available bandwidth. You could shape a LAN interface at 10 Mbps, and apply the above policy as a child to it, while using small queue buffers (if allowed), but that won't be 100% effective.
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