01-07-2019 09:22 AM - edited 03-05-2019 11:09 AM
Hello, I have an edge router with the following show ver:
ROM: IOS-XE ROMMON
Edge Router uptime is 3 days, 21 hours, 1 minute
Uptime for this control processor is 3 days, 21 hours, 2 minutes
System returned to ROM by reload at 15:40:00 PDT Sat Apr 14 2018
System restarted at 12:13:15 PST Thu Jan 3 2019
System image file is "bootflash:isr4400-universalk9.03.13.04.S.154-3.S4-ext.SPA.bin"
Last reload reason: LocalSoft
The way it happened was I was in config mode putting in a NAT command on this router...next thing you know, all the BGP sessions go down, then the Router reloads itself. Trying to figure out what happened.
01-07-2019 09:31 AM - edited 01-07-2019 09:32 AM
have you looked for crash info files?
show bootflash: | inc crashinfo
show harddisk: | inc crashinfo
also, look into this
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc81806/?rfs=iqvred
01-07-2019 09:34 AM
sorry I forgot to mention that there is no crash logs; only a bunch of tracelogs.
01-07-2019 10:16 AM
Can you show us "show logg" ?
01-07-2019 10:17 AM
also can you show the "tracelogs" files
01-07-2019 10:24 AM
01-07-2019 05:56 PM
Please take a look at this detail regarding a bug with the 4451.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus04087/?rfs=iqvred
Symptom:
ISR 4451 crash due to HW watchdog reports incorrect reset reason.
Last reload reason: LocalSoft <<< it should be Watchdog
Conditions:
This has been seen on ISR4451 router
Workaround:
Its a Hardware issue hence RMA needs to be processed
Further Problem Description:
01-07-2019 06:20 PM
Hi,
Try to get logs on external Syslog server and find what is happening on the time of soft reload? But there are many bug IDs are also showing that this is a hardware issue. You can book a ticket with TAC and go with RMA.
Regards,
Deepak Kumar
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