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FXO to pots in UK just not working

tintrabartolo1
Level 1
Level 1

Hi team. I've dug though lots of these forums about my problems and most of the replys are years old so wanted to get a fresh set of eyes looking at this. 

 We have regional stores that use 2911 with FXO ports. I have one conneted to a BT pots line that no matter what i do we can not call out of or recieve calls to.  It looks like if someone tries to call it it gets stuck in Off hook untill i go and Shut the voice port.  Heres a quick look at my port config... anything i'm missing here? (i'm mostly a collab guy so doing the phone stuff is temporary while i'm building my team)

Thanks

Foreign Exchange Office 0/1/0 Slot is 0, Sub-unit is 1, Port is 0
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
The Last Interface Down Failure Cause is Administrative Shutdown
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 128 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar
Connection Number is 5969
Initial Time Out is set to 15 s
Interdigit Time Out is set to 3 s
Call Disconnect Time Out is set to 60 s
Power Denial Disconnect Time Out is set to 1000 ms
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for GB

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to complex3 Ohm
Station name None, Station number None

Caller ID Info Follows:
Standard BT
Input attenuation is set to 0.0 dB
DSP is pre-allocated
Translation profile (Incoming):
Translation profile (Outgoing):
lpcor (Incoming):
lpcor (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal with Answer Supervision is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 65 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnect Timing (loopStart only) is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms
Secondary dialtone is disabled

Foreign Exchange Office 0/1/1 Slot is 0, Sub-unit is 1, Port is 1
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 128 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar
Connection Number is 5969
Initial Time Out is set to 15 s
Interdigit Time Out is set to 3 s
Call Disconnect Time Out is set to 60 s
Power Denial Disconnect Time Out is set to 1000 ms
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None
Translation profile (Incoming):
Translation profile (Outgoing):
lpcor (Incoming):
lpcor (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnect Timing (loopStart only) is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms
Secondary dialtone is disabled

EFXS 50/0/1 Slot is 50, Sub-unit is 0, Port is 1
Type of VoicePort is EFXS
Operation State is UP
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 8 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 15 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US
Station name None, Station number 5965

Caller ID Info Follows:
Standard BELLCORE
Translation profile (Incoming):
Translation profile (Outgoing):

Digit Duration Timing is set to 100 ms

EFXS 50/0/2 Slot is 50, Sub-unit is 0, Port is 2
Type of VoicePort is EFXS
Operation State is UP
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 8 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 15 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US
Station name None, Station number 5966

Caller ID Info Follows:
Standard BELLCORE
Translation profile (Incoming):
Translation profile (Outgoing):

Digit Duration Timing is set to 100 ms

EFXS 50/0/3 Slot is 50, Sub-unit is 0, Port is 3
Type of VoicePort is EFXS
Operation State is UP
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 8 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 15 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US
Station name None, Station number 5967

Caller ID Info Follows:
Standard BELLCORE
Translation profile (Incoming):
Translation profile (Outgoing):

Digit Duration Timing is set to 100 ms

EFXS 50/0/9 Slot is 50, Sub-unit is 0, Port is 9
Type of VoicePort is EFXS
Operation State is UP
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 8 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 15 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US
Station name None, Station number 5969

Caller ID Info Follows:
Standard BELLCORE
Translation profile (Incoming):
Translation profile (Outgoing):

Digit Duration Timing is set to 100 ms

EFXS 50/0/0 Slot is 50, Sub-unit is 0, Port is 0
Type of VoicePort is EFXS
Operation State is UP
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 8 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 15 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US
Station name None, Station number None

Caller ID Info Follows:
Standard BELLCORE
Translation profile (Incoming):
Translation profile (Outgoing):

Digit Duration Timing is set to 100 ms

3 Replies 3

acampbell
VIP Alumni
VIP Alumni

Hi,

Make sure you wire the connections like this:-

2900/FXO
RJ11

3 ----------------------------- BT LINE
4 ----------------------------- BT LINE

Do not put through any other wires.

Also a config like this works OK.

!
voice-port 0/1/0
 supervisory disconnect dualtone mid-call
 output attenuation -3
 echo-cancel coverage 32
 no comfort-noise
 cptone GB
 timeouts call-disconnect 5
 timeouts wait-release 5
 timing sup-disconnect 80
 connection plar 5969
 description *** WHAT EVER YOU NEED MAY INCLUDE THE PHONE NUMBER ***
 caller-id enable
!


Hope this helps
Regards
Alex

Regards, Alex. Please rate useful posts.

Well some progress. Now they can dial out. But when you dial in i hear two rings then busy.. Any ideas whats causing this? I've checked to see that the number listed on the port is the correct hunt group number. But not sure what else to try.

Hi,

May be you could share your config ?

Is the hunt group on this router as a Call Manager Express setup or is this just a gateway pointing to the PBX ?

When you say its goes busy after 2 rings is that because the hunt group has been answered if so this could be a codec issue ?

Regards

Alex

Regards, Alex. Please rate useful posts.
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