Re: HWIC-1ADSL Problems - Cisco 1841

andy.dodd · ‎06-29-2011

Hi Guys,

I am a bit confused over this one, maybe one of you can help me.

I have a Cisco 1841, which I use for my home router using the WIC-1ADSL card this worked fine. My line has now been updated to a 21CN line, so I have access to a ADSL2+ connection. To access the ADSL2+ service I have been using a little Netgear, just to tie me over till the HWIC-1ADSL card arrived.

Now here is the problem:

Cisco 1841 + WIC-1ADSL - Sync fine, ATM Status up, Internet Access

Cisco 1841 + HWIC-1ADSL - Sync fine, ATM Status down/up/down etc.., No Internet Access

IOS Version: c1841-advipservicesk9-mz.151-3.T

Has anyone else come across this kind of behaviour, on a Cisco device? I have read a few threads on HWIC firmware not getting on with some IOS versions.

I was going to try running a older IOS to see if this helps or a firmware upgrade on the card.

Or is the card faulty?

Thanks

Current Running Config.

Cisco1841#show run

Building configuration...

Current configuration : 2582 bytes

!

! Last configuration change at 21:48:23 GMT Wed Jun 29 2011

!

version 15.1

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname Cisco1841

!

boot-start-marker

boot-end-marker

!

enable password

!

no aaa new-model

!

clock timezone GMT 0 0

clock summer-time GMT recurring last Sun Mar 1:00 last Sun Oct 2:00

dot11 syslog

ip source-route

!

ip dhcp excluded-address 192.168.0.1 192.168.0.10

ip dhcp excluded-address 192.168.1.254

ip dhcp excluded-address 192.168.0.254

!

ip dhcp pool Wired_Range

import all

network 192.168.0.0 255.255.255.0

default-router 192.168.0.254

dns-server 212.23.3.100 212.23.6.100

lease 4

!

ip dhcp pool Wireless_Range

import all

network 192.168.1.0 255.255.255.0

default-router 192.168.1.254

dns-server 212.23.3.100 212.23.6.100

lease 4

!

ip cef

ip domain name home.local

ip name-server 212.23.3.100

ip name-server 212.23.6.100

no ipv6 cef

!

multilink bundle-name authenticated

!

crypto pki token default removal timeout 0

!

interface FastEthernet0/0

description Wired Local Network

ip address 192.168.0.254 255.255.255.0

ip nat inside

ip virtual-reassembly in

duplex auto

speed auto

!

interface FastEthernet0/1

description Wireless Internal Network

ip address 192.168.1.254 255.255.255.0

ip nat inside

ip virtual-reassembly in

duplex auto

speed auto

!

interface ATM0/0/0

no ip address

no atm ilmi-keepalive

pvc 0/38

encapsulation aal5mux ppp dialer

dialer pool-member 1

!

interface Dialer0

description DSL Connection

mtu 1492

ip address negotiated

ip nat outside

ip virtual-reassembly in

encapsulation ppp

dialer pool 1

dialer-group 1

ppp authentication chap pap callin

ppp chap hostname username

ppp chap password 0 password

!

ip forward-protocol nd

no ip http server

no ip http secure-server

!

ip nat inside source list 50 interface Dialer0 overload

ip route 0.0.0.0 0.0.0.0 Dialer0

!

logging esm config

access-list 50 permit 192.0.0.0 0.255.255.255

dialer-list 1 protocol ip permit

!

control-plane

!

banner motd ^C

You are attempting to connect to a managed device

If you are not an authorised user DISCONNECT IMMEDIATELY

^C

!

line con 0

logging synchronous

line aux 0

line vty 0 4

logging synchronous

login local

transport input ssh

!

scheduler allocate 20000 1000

end

Show ATM

Cisco1841#int atm0/0/0

ATM0/0/0 is down, line protocol is down

Hardware is HWIC-DSLSAR (with Alcatel ADSL Module), address is 001f.6ca2.5d1c (bia 001f.6ca2.5d1c)

MTU 4470 bytes, sub MTU 4470, BW 448 Kbit/sec, DLY 1140 usec,

reliability 123/255, txload 1/255, rxload 1/255

Encapsulation ATM, loopback not set

Keepalive not supported

Encapsulation(s): AAL5

23 maximum active VCs, 256 VCs per VP, 0 current VCCs

VC Auto Creation Disabled.

VC idle disconnect time: 300 seconds

Last input never, output 00:00:18, output hang never

Last clearing of "show interface" counters never

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 47

Queueing strategy: Per VC Queueing

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

107 packets input, 7638 bytes, 0 no buffer

Received 0 broadcasts (0 IP multicasts)

0 runts, 0 giants, 0 throttles

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

149 packets output, 5990 bytes, 0 underruns

0 output errors, 0 collisions, 0 interface resets

0 unknown protocol drops

0 output buffer failures, 0 output buffers swapped out

Cisco1841#show int atm0/0/0

ATM0/0/0 is up, line protocol is up

Hardware is HWIC-DSLSAR (with Alcatel ADSL Module), address is 001f.6ca2.5d1c (bia 001f.6ca2.5d1c)

MTU 4470 bytes, sub MTU 4470, BW 448 Kbit/sec, DLY 1140 usec,

reliability 129/255, txload 1/255, rxload 1/255

Encapsulation ATM, loopback not set

Keepalive not supported

Encapsulation(s): AAL5

23 maximum active VCs, 256 VCs per VP, 0 current VCCs

VC Auto Creation Disabled.

VC idle disconnect time: 300 seconds

Last input never, output 00:01:13, output hang never

Last clearing of "show interface" counters never

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 51

Queueing strategy: Per VC Queueing

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

107 packets input, 7638 bytes, 0 no buffer

Received 0 broadcasts (0 IP multicasts)

0 runts, 0 giants, 0 throttles

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

152 packets output, 6050 bytes, 0 underruns

0 output errors, 0 collisions, 0 interface resets

0 unknown protocol drops

0 output buffer failures, 0 output buffers swapped out

Show DSL

Cisco1841#show int dsl int atm 0/0/0

ATM0/0/0

Alcatel 20190 chipset information

ATU-R (DS) ATU-C (US)

Modem Status: Showtime (DMTDSL_SHOWTIME)

DSL Mode: ITU G.992.5 (ADSL2+) Annex A

ITU STD NUM: 0x03 0x3

Chip Vendor ID: 'STMI' 'TSTC'

Chip Vendor Specific: 0x0000 0x0510

Chip Vendor Country: 0x0F 0xB5

Modem Vendor ID: 'CSCO' 'TSTC'

Modem Vendor Specific: 0x0000 0x5100

Modem Vendor Country: 0xB5 0xB5

Serial Number Near: FOC13370P5KCISCO73993206

Serial Number Far: Chip ID: C196 (0)

DFE BOM: DFE3.0 Annex A (1)

Capacity Used: 97% 34%

Noise Margin: -2.5 dB 23.0 dB

Output Power: 20.0 dBm 12.0 dBm

Attenuation: 31.0 dB 14.0 dB

FEC ES Errors: 10 7650

ES Errors: 11 12391

SES Errors: 11 1149

LOSES Errors: 2 1829866

UES Errors: 0 1831146

Defect Status: LCD LOM LOF LCD

Last Fail Code: None

Watchdog Counter: 0x76

Watchdog Resets: 0

Selftest Result: 0x00

Subfunction: 0x00

Interrupts: 41549 (0 spurious)

PHY Access Err: 0

Activations: 34

LED Status: OFF

LED On Time: 0

LED Off Time: 0

Init FW: init_AMR-4.0.015_no_bist.bin

Operation FW: AMR-4.0.015.bin

FW Source: embedded

FW Version: 4.0.15

DS Channel1 DS Channel0 US Channel1 US Channel0

Speed (kbps): 0 9530 0 448

DS User cells: 0 1

US User & Idle cells: 0 17256

Reed-Solomon EC: 0 399 0 45634

CRC Errors: 0 407 0 62813

Header Errors: 0 1 0 174882

Total BER: 0E-0 65535E-255

Leakage Average BER: 0E-0 65535E-255

Not able to get Interleave delay information since the training

log collection is going on. Turn off the training log collection

or wait for few seconds till the log collection is completed.

ATU-R (DS) ATU-C (US)

Bitswap: enabled enabled

LOM Monitoring : Disabled

DMT Bits Per Bin

Not able to collect DMT bin information since the training

log collection is going on. Turn off the training log collection

or wait for few seconds till the log collection is completed.

DSL: Training log buffer capability is not enabled

WIC-1ADSL

Cisco1841#show dsl int atm 0/0/0

ATM0/0/0

Alcatel 20150 chipset information

ATU-R (DS) ATU-C (US)

Modem Status: Showtime (DMTDSL_SHOWTIME)

DSL Mode: ITU G.992.1 (G.DMT) Annex A

ITU STD NUM: 0x01 0x1

Vendor ID: ' ' 'TSTC'

Vendor Specific: 0xDBB0 0x0510

Vendor Country: 0x04 0xB5

Capacity Used: 99% 56%

Noise Margin: 10.5 dB 20.0 dB

Output Power: 20.0 dBm 12.0 dBm

Attenuation: 30.0 dB 16.5 dB

FEC ES Errors: 0 0

ES Errors: 0 0

SES Errors: 0 0

LOSES Errors: 0 0

UES Errors: 0 0

Defect Status: None None

Last Fail Code: None

Watchdog Counter: 0x56

Watchdog Resets: 0

Selftest Result: 0x00

Subfunction: 0x15

Interrupts: 1327 (0 spurious)

PHY Access Err: 0

Activations: 1

LED Status: ON

LED On Time: 100

LED Off Time: 100

Init FW: ASW_init_3_8_131.bin

Operation FW: ASW_R3_8_131.bin

FW Source: embedded

FW Version: 3.8.131

Interleave Fast Interleave Fast

Speed (kbps): 6144 0 448 0

DS User cells: 158587 0

US User & Idle cells: 344951 0

Reed-Solomon EC: 0 0 0 0

CRC Errors: 0 0 0 0

Header Errors: 0 0 0 0

Bit Errors: 0 0

BER Valid sec: 0 0

BER Invalid sec: 0 0

LOM Monitoring : Disabled

DMT Bits Per Bin

000: 0 0 0 0 0 0 0 2 2 3 5 7 7 7 7 7

010: 8 8 8 7 7 8 7 6 6 6 5 4 4 5 0 0

020: 0 0 0 0 0 0 8 8 8 9 9 A A A A B

030: B B B B B B B B B B B B 2 B B B

040: 0 B B A A A A A A A A A A A A A

050: A A A A A A A A A A A A A A A A

060: A A A A A A A A A A A A A 9 A A

070: 9 9 9 9 9 9 9 9 9 9 8 9 9 8 9 9

080: 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8

090: 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8

0A0: 8 8 8 8 8 8 8 7 8 8 8 7 8 8 7 7

0B0: 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7

0C0: 7 7 7 6 7 7 6 7 7 7 7 6 6 7 6 6

0D0: 6 6 6 5 6 6 7 6 7 6 7 6 6 6 6 6

0E0: 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 5

0F0: 5 4 4 4 2 0 0 0 0 0 0 0 0 0 0 0

DSL: Training log buffer capability is not enabled

Cisco1841# show dia

Cisco1841# show da

Cisco1841# show dia

Cisco1841# show atm

Cisco1841# show atm 0/0/0

^

% Invalid input detected at '^' marker.

Cisco1841#show int atm 0/0/0

ATM0/0/0 is up, line protocol is up

Hardware is DSLSAR (with Alcatel ADSL Module), address is 001f.6ca2.5d1c (bia 001f.6ca2.5d1c)

MTU 4470 bytes, sub MTU 4470, BW 448 Kbit/sec, DLY 1140 usec,

reliability 193/255, txload 1/255, rxload 59/255

Encapsulation ATM, loopback not set

Keepalive not supported

Encapsulation(s): AAL5 AAL2

23 maximum active VCs, 256 VCs per VP, 1 current VCCs

VC Auto Creation Disabled.

VC idle disconnect time: 300 seconds

Last input never, output 00:00:01, output hang never

Last clearing of "show interface" counters never

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: Per VC Queueing

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

6021 packets input, 7387757 bytes, 0 no buffer

Received 0 broadcasts (0 IP multicasts)

0 runts, 0 giants, 0 throttles

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

4197 packets output, 1041558 bytes, 0 underruns

0 output errors, 0 collisions, 0 interface resets

0 unknown protocol drops

0 output buffer failures, 0 output buffers swapped out

Cisco1841# show int dai

Cisco1841# show int dia

Cisco1841# show int dialer 0

Dialer0 is up, line protocol is up (spoofing)

Hardware is Unknown

Description: DSL Connection

Internet address is 82.69.X.X/32

MTU 1492 bytes, BW 56 Kbit/sec, DLY 20000 usec,

reliability 255/255, txload 1/255, rxload 255/255

Encapsulation PPP, LCP Closed, loopback not set

Keepalive set (10 sec)

DTR is pulsed for 1 seconds on reset

Interface is bound to Vi2

Last input never, output never, output hang never

Last clearing of "show interface" counters 00:06:44

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 7

Queueing strategy: weighted fair

Output queue: 0/1000/64/0 (size/max total/threshold/drops)

Conversations 0/0/16 (active/max active/max total)

Reserved Conversations 0/0 (allocated/max allocated)

Available Bandwidth 42 kilobits/sec

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

5980 packets input, 7362934 bytes

4192 packets output, 1024913 bytes

Bound to:

Virtual-Access2 is up, line protocol is up

Hardware is Virtual Access interface

MTU 1492 bytes, BW 448 Kbit/sec, DLY 20000 usec,

reliability 255/255, txload 1/255, rxload 55/255

Encapsulation PPP, LCP Open

Stopped: CDPCP

Open: IPCP

PPPoATM vaccess, cloned from Dialer0

Vaccess status 0x44

Bound to ATM0/0/0 VCD: 1, VPI: 0, VCI: 38, loopback not set

Keepalive set (10 sec)

DTR is pulsed for 5 seconds on reset

Interface is bound to Di0 (Encapsulation PPP)

Last input 00:00:08, output never, output hang never

Last clearing of "show interface" counters 00:06:20

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: fifo

Output queue: 0/40 (size/max)

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

6024 packets input, 7364381 bytes, 0 no buffer

Received 0 broadcasts (0 IP multicasts)

0 runts, 0 giants, 0 throttles

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

4202 packets output, 1025101 bytes, 0 underruns

0 output errors, 0 collisions, 0 interface resets

0 unknown protocol drops

0 output buffer failures, 0 output buffers swapped out

0 carrier transitions

Cisco1841#

paolo bevilacqua · ‎06-30-2011

You need to upgrate ADSL firmware. To download it, you will need a support contract.

andy.dodd · ‎08-19-2011

Sorry about the delayed reply, using the new firmware has made no difference. For reference its 4.0.18 I tested. I have swapped the HWIC card out for a normal ADSL modem which is working fine now.

mshupatel · ‎05-09-2012

Well I have been facing the same problem with different version of IOS in 2811 router. So I have restored the old version of IOS then waited for the new version of IOS. cisco introduced 15.1.4M which isstable. you can upgrade to this verison.

serblander · ‎05-08-2013

I also have problem with HWIC, its just lost connection. It was workning fine but now it can not establish connection to ISP.

Here are HWIC info and router info:

router#sh dsl int ?

ATM ATM interface

| Output modifiers

router#sh dsl int

ATM0/0/0

Alcatel 20150 chipset information

Line not activated: displaying cached data from last activation

ATU-R (DS) ATU-C (US)

Modem Status: Showtime (DMTDSL_DO_OPEN)

DSL Mode: ITU G.992.1 (G.DMT) Annex A

ITU STD NUM: 0x01 0x1

Vendor ID: ' ' 'BDCM'

Vendor Specific: 0xDBB0 0x6193

Vendor Country: 0x04 0xB5

Capacity Used: 83% 94%

Noise Margin: 13.0 dB 6.0 dB

Output Power: 20.0 dBm 12.0 dBm

Attenuation: 19.5 dB 9.0 dB

Defect Status: LCDi None

Last Fail Code: Handshake or init message invalid or had bad CRC

Watchdog Counter: 0x89

Watchdog Resets: 0

Selftest Result: 0x00

Subfunction: 0x15

Interrupts: 2879 (0 spurious)

PHY Access Err: 0

Activations: 16

LED Status: OFF

LED On Time: 100

LED Off Time: 100

Init FW: ASW_init_3_8_131.bin

Operation FW: ASW_R3_8_131.bin

FW Source: embedded

FW Version: 3.8.131

Interleave Fast Interleave Fast

Speed (kbps): 8160 0 960 0

Cells: 0 0 813 0

Reed-Solomon EC: 0 0 0 0

CRC Errors: 0 0 0 0

Header Errors: 0 0 0 0

Bit Errors: 0 0

BER Valid sec: 0 0

BER Invalid sec: 0 0

LOM Monitoring : Disabled

DMT Bits Per Bin

000: 0 0 0 0 0 0 0 5 8 A B B B C D D

010: D D D D D D D C C B B B B B 0 0

020: 0 0 0 0 0 0 6 7 8 8 9 9 A A A B

030: B B B B B C C C C C C C C B B C

040: B C C B C C B B C C C C C C C C

050: C C C C C C C C C C C C C C C 2

060: C C C B C C B B B B B B B B B B

070: B B B B B B B B B B B B B B B B

080: B B B B B B B B B B A A B A A B

090: A B B B A A A A A A A A A A A A

0A0: A A A A A A A A A A A A A A A A

0B0: A A A A 9 9 A 9 9 9 9 9 9 9 9 9

0C0: 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

0D0: 9 9 9 9 9 9 8 8 8 8 8 8 8 8 8 8

0E0: 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8

0F0: 8 8 8 8 8 8 7 7 7 7 7 6 6 6 5 5

DSL: Training log buffer capability is not enabled

On same line other adsl router works but not HWIC.