01-11-2025 12:21 AM
Hello Community,
Recently, I encountered an issue when uploading and activating the license on the Cisco C1111-8P ISR device.
I found that the current IOS-XE 17 version no longer supports using the command license install xxxx.lic
to install and activate the license.
I referred to the following link:
Configure Smart Licensing Using Policy on Cisco IOS XE Routers - Cisco
Since my ISR router is in an offline environment and I do not have access to CSSM, I chose the activation method "Router not Connected to the CSSM and Without CSLU in Place."
However, I found that with this solution, I encountered an error when entering a command: "The requested item was not found."(As shown in the image below). The version of the ISR router is IOS XE 17.09.05a.
However, I used another ISR of the same model, with the version IOS XE 17.12.03. I found that the command license smart save usage all file bootflash:all_rum.txt
can be successfully entered and generates the all_rum.txt
file.
I want to know why this is happening.
How to resolve this ?
02-04-2025 12:54 AM
Hey @yunus1996
The issue you're encountering is related to the changes in Cisco's Smart Licensing Using Policy (SLP) framework and the specific IOS-XE versions running on your Cisco ISR devices. Let me break this down and provide a solution.
Smart Licensing Using Policy (SLP):
license install
command is no longer supported in these versions.Version-Specific Behavior:
license smart save usage all file bootflash:all_rum.txt
command fails with the error "The requested item was not found."all_rum.txt
file.Command Behavior:
license smart save usage all
command is used to generate a usage report (RUM report) for offline environments. If the command fails, it indicates that the router is unable to retrieve the required licensing information, possibly due to a bug or incomplete implementation in the specific IOS-XE version.To resolve the issue, you have a few options:
license smart save usage all
command works correctly and generates the required all_rum.txt
file for offline activation.If upgrading is not an option, you can try the following steps:
Verify Smart Licensing Configuration:
show license status
show license summary
Transport Mode: Off
for offline environments).Manually Generate the RUM File:
license smart save usage all
command fails, try generating the RUM file manually using the following command:
license smart save usage file bootflash:manual_rum.txt
all
option.Check for Known Bugs:
Hope This Helps!!!
AshSe
Forum Tips:
02-06-2025 12:21 AM
Thank you for your answer. However, because our upstream supplier's SA account does not have the relevant permissions for the smart license, we downgraded the router version to IOS-XE 16.09 to resolve this issue.
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