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I encountered an issue while activating the smart license.

yunus1996
Level 1
Level 1

Hello Community,

Recently, I encountered an issue when uploading and activating the license on the Cisco C1111-8P ISR device.
I found that the current IOS-XE 17 version no longer supports using the command license install xxxx.lic to install and activate the license.
I referred to the following link:
Configure Smart Licensing Using Policy on Cisco IOS XE Routers - Cisco
Since my ISR router is in an offline environment and I do not have access to CSSM, I chose the activation method "Router not Connected to the CSSM and Without CSLU in Place."
However, I found that with this solution, I encountered an error when entering a command: "The requested item was not found."(As shown in the image below). The version of the ISR router is IOS XE 17.09.05a.

yunus1996_1-1736582905827.png

However, I used another ISR of the same model, with the version IOS XE 17.12.03. I found that the command license smart save usage all file bootflash:all_rum.txt can be successfully entered and generates the all_rum.txt file.

I want to know why this is happening.
How to resolve this ?



2 Replies 2

AshSe
VIP
VIP

Hey @yunus1996 

The issue you're encountering is related to the changes in Cisco's Smart Licensing Using Policy (SLP) framework and the specific IOS-XE versions running on your Cisco ISR devices. Let me break this down and provide a solution.

Why This Is Happening:

  1. Smart Licensing Using Policy (SLP):

    • Starting with IOS-XE 17.3.2, Cisco introduced Smart Licensing Using Policy, which changes how licenses are managed and activated. The traditional license installcommand is no longer supported in these versions.
    • Instead, licenses are managed through Smart Licensing Using Policy, which requires either a connection to Cisco Smart Software Manager (CSSM) or an offline workflow.
  2. Version-Specific Behavior:

    • In IOS-XE 17.9.x (e.g., 17.09.05a), there may be a bug or limitation in the implementation of the offline workflow for Smart Licensing Using Policy. This could explain why the license smart save usage all file bootflash:all_rum.txtcommand fails with the error "The requested item was not found."
    • In IOS-XE 17.12.x (e.g., 17.12.03), Cisco has likely resolved this issue, allowing the command to work as expected and generate the all_rum.txt file.
  3. Command Behavior:

    • The license smart save usage all command is used to generate a usage report (RUM report) for offline environments. If the command fails, it indicates that the router is unable to retrieve the required licensing information, possibly due to a bug or incomplete implementation in the specific IOS-XE version.

How to Resolve This:

To resolve the issue, you have a few options:

Option 1: Upgrade to a Newer IOS-XE Version

  • Since the issue does not occur in IOS-XE 17.12.03, the simplest solution is to upgrade your ISR router to this version or a later stable release.
  • Upgrading will ensure that the license smart save usage all command works correctly and generates the required all_rum.txt file for offline activation.

Option 2: Use an Alternative Workflow

If upgrading is not an option, you can try the following steps:

  1. Verify Smart Licensing Configuration:

    • Ensure that Smart Licensing Using Policy is properly configured on the router. Use the following commands to check the status:
      show license status
      show license summary
      
    • Confirm that the router is in the correct licensing mode (e.g., Transport Mode: Offfor offline environments).
  2. Manually Generate the RUM File:

    • If the license smart save usage all command fails, try generating the RUM file manually using the following command:
      license smart save usage file bootflash:manual_rum.txt
      
    • This command may work as an alternative to the all option.
  3. Check for Known Bugs:

    • Review the Cisco Bug Search Tool (https://bst.cloudapps.cisco.com/bugsearch/) for any known issues with IOS-XE 17.09.05a related to Smart Licensing Using Policy. If a bug is identified, Cisco may provide a workaround or recommend an upgrade.

Option 3: Open a Cisco TAC Case

  • If the issue persists and upgrading is not feasible, consider opening a case with Cisco Technical Assistance Center (TAC). Provide them with the following details:
    • The exact IOS-XE version (17.09.05a).
    • The commands you attempted and the error messages received.
    • The licensing mode and configuration of the router.
  • Cisco TAC can confirm if this is a known issue and provide guidance or a patch.

Recommendations:

  • Preferred Solution: Upgrade to IOS-XE 17.12.03 or later, as this version resolves the issue and ensures compatibility with Smart Licensing Using Policy.
  • Alternative: Use the manual RUM file generation command or consult Cisco TAC for further assistance.

 

Hope This Helps!!!

AshSe

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Thank you for your answer. However, because our upstream supplier's SA account does not have the relevant permissions for the smart license, we downgraded the router version to IOS-XE 16.09 to resolve this issue.

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