Internal Error for ip sla

[sameermulgund1]

We have 7200 series router to calculate the ip sla. One of the ip sla probe statistics  is showing as Internal Error and there are no successful operations for that specific probe. There are other probes on the same router which are working fine.

xxx-xxx-xxx#sho ip sla  monitor collection-statistics xxxxxxxx

Entry number: xxxxxxxx

Start Time Index: 05:46:19.698 UTC Fri Aug 3 2018

Number of successful operations: 0

Number of operations over threshold: 0

Number of failed operations due to a Disconnect: 0

Number of failed operations due to a Timeout: 0

Number of failed operations due to a Busy: 0

Number of failed operations due to a No Connection: 0

Number of failed operations due to an Internal Error: 60

Number of failed operations due to a Sequence Error: 0

Number of failed operations due to a Verify Error: 0

Can someone help us to understand what is the issue and resolution?

[Georg Pauwen]

Hello,

can you post the full output of that command ? There is usually a section that lists different values.

That said, you are probably running a pre 12.4 version. Check if the command 'show ip sla monitor statistics aggregated' is already available and if so, post the output...

[sameermulgund1]

hi Georg

thanks for the your response.

I checked the command but it's not available with this IOS/device

xxxx-xxxx-xxxx#sho ip sla monitor statistics agg
                                             ^
% Invalid input detected at '^' marker.

Cisco IOS Software, 7200 Software (C7200-IK9S-M), Version 12.4(7a), RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by Cisco Systems, Inc.
Compiled Tue 25-Apr-06 01:13 by ssearch

ROM: System Bootstrap, Version 12.3(4r)T1, RELEASE SOFTWARE (fc1)
BOOTLDR: Cisco IOS Software, 7200 Software (C7200-KBOOT-M), Version 12.4(7a), RELEASE SOFTWARE (fc3)

cnpc-sh90-1001 uptime is 4 years, 2 weeks, 2 days, 8 hours, 51 minutes
System returned to ROM by reload at 23:27:14 UTC Fri Jul 18 2014
System restarted at 23:30:37 UTC Fri Jul 18 2014
System image file is "disk2:c7200-ik9s-mz.124-7a.bin"
Last reload reason: Reload Command

IP SLA Monitor, Infrastructure Engine-II.
Entry number: 10080210
Owner: <Owner>
Tag: <tag>
Type of operation to perform: dhcp
Target address: <IP Addr>
Source address: <IP Addr>
Operation timeout (milliseconds): 5000
Dhcp option:
Operation frequency (seconds): 60
Next Scheduled Start Time: 03:46:14.624 UTC Tue Jun 7 2016
Group Scheduled : FALSE
Life (seconds): Forever
Entry Ageout (seconds): never
Recurring (Starting Everyday): FALSE
Status of entry (SNMP RowStatus): Active
Threshold (milliseconds): 5000
Number of statistic hours kept: 2
Number of statistic distribution buckets kept: 1
Statistic distribution interval (milliseconds): 20
Number of history Lives kept: 0
Number of history Buckets kept: 15
History Filter Type: None

Round trip time (RTT)   Index xxxxxxxx
        Latest RTT: 5120 ms
Latest operation start time: 08:40:14.626 UTC Fri Aug 3 2018
Latest operation return code: Operation failure
Number of successes: 0
Number of failures: 55
Operation time to live: Forever

the probe is created for DHCP server.