11-06-2022 11:24 PM
Router Crashed twice and rebooted in the last 24 hour.
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20221103
ISR4321/K9 device which rebooted due to "Software Exception error".
is there any related to some kind of bug?
------------------ show version ------------------
Cisco IOS XE Software, Version 16.06.02
Cisco IOS Software [Everest], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.6.2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Wed 01-Nov-17 07:09 by mcpre
Cisco IOS-XE software, Copyright (c) 2005-2017 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.
ROM: IOS-XE ROMMON
ChnDcIr01 uptime is 3 hours, 26 minutes
Uptime for this control processor is 3 hours, 29 minutes
System returned to ROM by Critical software exception, check bootflash:crashinfo_RP_00_00_20221103-104858-CDT
System restarted at 10:56:33 CDT Thu Nov 3 2022
System image file is "bootflash:ios_16_06_02/packages.conf"
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20221103-104858-CDT
Show tech file attached below.
11-07-2022 12:00 AM
Looks for me BUG
Try to upgrade to the latest stable and check. or contact TAC
11-07-2022 01:39 AM
@lalitkumar88551 wrote:Pid PPid 5Sec 1Min 5Min Status Size Name -------------------------------------------------------------------------------- 9931 6690 145% 145% 146% S 1171128320 qfp-ucode-utah
Raise a TAC Case and get them to confirm if this is CSCut67872.
11-07-2022 01:56 AM
Thanks Leo for Solution.
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