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ISR 4331 Crashed twice and rebooted

lalitkumar88551
Level 1
Level 1

 Router Crashed twice and rebooted in the last 24 hour.

Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20221103

ISR4321/K9 device which rebooted due to "Software Exception error".

is there any related to some kind of bug?

------------------ show version ------------------

 

Cisco IOS XE Software, Version 16.06.02

Cisco IOS Software [Everest], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.6.2, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2017 by Cisco Systems, Inc.

Compiled Wed 01-Nov-17 07:09 by mcpre

 

 

Cisco IOS-XE software, Copyright (c) 2005-2017 by cisco Systems, Inc.

All rights reserved.  Certain components of Cisco IOS-XE software are

licensed under the GNU General Public License ("GPL") Version 2.0.  The

software code licensed under GPL Version 2.0 is free software that comes

with ABSOLUTELY NO WARRANTY.  You can redistribute and/or modify such

GPL code under the terms of GPL Version 2.0.  For more details, see the

documentation or "License Notice" file accompanying the IOS-XE software,

or the applicable URL provided on the flyer accompanying the IOS-XE

software.

 

 

ROM: IOS-XE ROMMON

 

ChnDcIr01 uptime is 3 hours, 26 minutes

Uptime for this control processor is 3 hours, 29 minutes

System returned to ROM by Critical software exception, check bootflash:crashinfo_RP_00_00_20221103-104858-CDT

System restarted at 10:56:33 CDT Thu Nov 3 2022

System image file is "bootflash:ios_16_06_02/packages.conf"

Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20221103-104858-CDT

 

Show tech file attached below.

3 Replies 3

balaji.bandi
Hall of Fame
Hall of Fame

Looks for me BUG

Try to upgrade to the latest stable and check. or contact TAC

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

Leo Laohoo
Hall of Fame
Hall of Fame

@lalitkumar88551 wrote:
   Pid    PPid    5Sec    1Min    5Min  Status        Size  Name                  
--------------------------------------------------------------------------------
  9931    6690    145%    145%    146%  S       1171128320  qfp-ucode-utah       

Raise a TAC Case and get them to confirm if this is CSCut67872.

Thanks Leo for Solution. 

Review Cisco Networking products for a $25 gift card