Re: Issues with Cisco 2901 and EHWIC-4ESG

bonedaddy76 · ‎11-18-2019

I am trying to get an EHWIC-4ESG working in a 2901 and am having a couple issues. Everything I've read says that this card is compatible with this router. We've tried 2 of them now from the same source and both have acted the same. Please see below for details. Can anyone help me out with this? Thanks in advance?

Router#sh diag
Slot 0:
C2901 Mother board 2GE, integrated VPN and 4W Port adapter, 7 ports
Port adapter is analyzed
Port adapter insertion time 00:12:54 ago
EEPROM contents at hardware discovery:
PCB Serial Number : FOC18180PYE
Hardware Revision : 1.0
Part Number : 73-11834-12
Top Assy. Part Number : 800-30795-06
Board Revision : A0
Deviation Number : 0
Fab Version : 03
Product (FRU) Number : CISCO2901/K9
Version Identifier : V06
CLEI Code : CMMHB10ARA
Processor type : C1
Chassis Serial Number : FTX182284H1
Chassis MAC Address : 5087.89e3.bf20
MAC Address block size : 72
Manufacturing Test Data : 00 00 00 00 00 00 00 00
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF C1 8B 46 4F 43 31 38 31 38 30 50 59 45 40
0x10: 06 17 41 01 00 82 49 2E 3A 0C C0 46 03 20 00 78
0x20: 4B 06 42 41 30 88 00 00 00 00 02 03 CB 8C 43 49
0x30: 53 43 4F 32 39 30 31 2F 4B 39 89 56 30 36 20 D9
0x40: 04 40 C1 CB C2 C6 8A 43 4D 4D 48 42 31 30 41 52
0x50: 41 09 C1 C2 8B 46 54 58 31 38 32 32 38 34 48 31
0x60: C3 06 50 87 89 E3 BF 20 43 00 48 C4 08 00 00 00
0x70: 00 00 00 00 00 F3 00 65 40 01 25 41 00 87 42 00
0x80: 00 F8 00 28 03 E8 1C 89 07 D0 20 21 0B B8 20 93
0x90: 0F A0 21 2F 13 88 21 83 17 70 21 A8 1B 58 21 B0
0xA0: 1F 40 21 AB 23 28 21 79 27 10 21 78 41 01 1D 42
0xB0: 00 00 F8 00 28 03 E8 1C 20 07 D0 1F 40 0B B8 20
0xC0: 6C 0F A0 21 34 13 88 21 34 17 70 21 98 1B 58 21
0xD0: 98 1F 40 21 98 23 28 21 34 27 10 21 34 FF FF FF
0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 2:
1 Port Gigabit Ethernet SFP/Copper EHWIC
PCB Serial Number : FOC17375H0A
Hardware Revision : 1.0
Part Number : 73-13295-01
Board Revision : A1
Top Assy. Part Number : 800-34350-01
Deviation Number : 0
Fab Version : 05
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Product (FRU) Number : EHWIC-1GE-SFP-CU
Version Identifier : V01
CLEI Code : CMUIAA8CAA
Asset Alias : CC
Asset Identifier : A0
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF C1 8B 46 4F 43 31 37 33 37 35 48 30 41 40
0x10: 06 A3 41 01 00 82 49 33 EF 01 42 41 31 C0 46 03
0x20: 20 00 86 2E 01 88 00 00 00 00 02 05 03 00 81 00
0x30: 00 00 00 04 00 CB 90 45 48 57 49 43 2D 31 47 45
0x40: 2D 53 46 50 2D 43 55 89 56 30 31 00 D9 03 40 C1
0x50: CB C6 8A 43 4D 55 49 41 41 38 43 41 41 D4 82 43
0x60: 43 CC 82 41 30 FF FF FF FF FF FF FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 3:
4 Port GE Switch
PCB Serial Number : FOC19186GM7
Hardware Revision : 1.0
Part Number : 74-7105-01
Board Revision : E0
Deviation Number : 0
Product (FRU) Number : EHWIC-4ESG
Version Identifier : V01
CLEI Code : COUIA46CAA
Base MAC Address : 54a2.74dd.5390
MAC Address block size : 8
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 06 B5 C1 8B 46 4F 43 31 39 31 38 36 47
0x10: 4D 37 41 01 00 82 4A 1B C1 01 42 45 30 88 00 00
0x20: 00 00 CB 8A 45 48 57 49 43 2D 34 45 53 47 89 56
0x30: 30 31 20 D9 03 40 C1 CB C6 8A 43 4F 55 49 41 34
0x40: 36 43 41 41 CF 06 54 A2 74 DD 53 90 43 00 08 FF
0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Embedded Service Engine 0/0 :
Total platform memory : 524288K bytes
Total 2nd core memory : 0K bytes
Start of physical address for 2nd core : 0x80000000
Virtual address start of 2nd core memory : 0x0 - 0x0
2nd core configured disabled
L2 cache ways for 2nd core : 0

Georg Pauwen · ‎11-18-2019

Hello,

the module should indeed be compatible (you need to run at least 15.1(2)T IP Base). What is the source of these cards, did you get them from Cisco ?

bonedaddy76 · ‎11-18-2019

Unfortunately, they we bought used. I just want to make sure we are dealing with a bad card vs and incompatible one. I did just dig up the follow log, but I could not find the reasons for it when I tried to search:

%EHWIC_ERR-3-PLL_LOCK_LOSS: EHWIC IPCORE PLL PLL Failed to LOCK in 0/3/0 ehwic slot

Is this a defective card?

Georg Pauwen · ‎11-18-2019

Hello,

sounds like a bad card indeed. If possible, you could try and install 15.1(2)T: IP Base...

Leo Laohoo · ‎11-18-2019

Console into the router and reboot.
Post the entire boot-up process.

bonedaddy76 · ‎11-18-2019

System Bootstrap, Version 15.0(1r)M16, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2012 by cisco Systems, Inc.

Total memory size = 512 MB - On-board = 512 MB, DIMM0 = 0 MB
CISCO2901/K9 platform with 524288 Kbytes of main memory
Main memory is configured to 72/-1(On-board/DIMM0) bit mode with ECC enabled

Readonly ROMMON initialized
program load complete, entry point: 0x80803000, size: 0x1b340

IOS Image Load Test
___________________
Digitally Signed Release Software
program load complete, entry point: 0x81000000, size: 0x6967ec4
Self decompressing the image : ################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################ [OK]

Smart Init is enabled
smart init is sizing iomem
TYPE MEMORY_REQ
HWIC Slot 0 0x00200000
Onboard devices &
buffer pools 0x0228F000
-----------------------------------------------
TOTAL: 0x0248F000

Rounded IOMEM up to: 40MB.
Using 7 percent iomem. [40MB/512MB]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M4b, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Tue 07-May-19 16:43 by prod_rel_team

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Installed image archive
Cisco CISCO2901/K9 (revision 1.0) with 483328K/40960K bytes of memory.
Processor board ID FTX182284H1
2 Gigabit Ethernet interfaces
1 terminal line
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)

interface GigabitEthernet0/2/0
^
% Invalid input detected at '^' marker.

no ip address
% Incomplete command.

duplex full
^
% Invalid input detected at '^' marker.

speed 1000
^
% Invalid input detected at '^' marker.

Press RETURN to get started!

*Jan 2 00:00:04.255: %SMART_LIC-6-AGENT_READY: Smart Agent for Licensing is initialized
*Jan 2 00:00:04.603: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = ipbasek9 and License = ipbasek9
*Jan 2 00:00:04.807: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = securityk9 and License = securityk9
*Jan 2 00:00:05.003: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = uck9 and License = uck9
*Nov 18 21:40:40.639: c3600_scp_set_dstaddr2_idb(185)add = 80 name is Embedded-Service-Engine0/0
*Nov 18 21:40:51.915: %EHWIC_ERR-3-PLL_LOCK_LOSS: EHWIC IPCORE PLL PLL Failed to LOCK in 0/0/0 ehwic slot
*Nov 18 21:40:56.355: %PA-3-PA_INIT_FAILED: Performance Agent failed to initialize (Missing Data License)
*Nov 18 21:40:56.839: %VOICE_HA-7-STATUS: CUBE HA-supported platform detected.
*Nov 18 21:40:56.867: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Initialized
*Nov 18 21:40:56.871: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Enabled
*Nov 18 21:41:03.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoIP-Null0, changed state to up
*Nov 18 21:41:03.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
*Nov 18 21:41:03.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
*Nov 18 21:41:04.199: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down
*Nov 18 21:41:04.199: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
*Nov 18 21:41:06.327: %SYS-5-CONFIG_I: Configured from memory by console
*Nov 18 21:41:07.991: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down
*Nov 18 21:41:09.043: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M4b, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Tue 07-May-19 16:43 by prod_rel_team
*Nov 18 21:41:09.099: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down
*Nov 18 21:41:09.719: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Nov 18 21:41:09.719: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Nov 18 21:41:09.719: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Nov 18 21:41:09.719: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Nov 18 21:41:14.099: %PNP-6-PNP_DISCOVERY_STOPPED: PnP Discovery stopped (Startup Config Present)

Leo Laohoo · ‎11-18-2019

Try a different IOS version?

pine9999@mail.ru · ‎01-11-2022

Board Revision : E0

All problem.

Board Revision : D0

No Problem