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missing cards interfaces ! | cisco 1841

osama1988
Level 1
Level 1

Hello All ,

I have Cisco 1841 router that has two add-ons cards which are ADSL WIC card besides 3G one , I used Password recovery procedure to access it using the console cable , I surprised that I don't have "Cellular" and "Dialer" interfaces when using the command "show ip interface brief" , just I see FE0 ,FE1

so what's wrong ??

appreciate your help guys .

Thanks in advance

13 Replies 13

Calin C.
Level 5
Level 5

#show ver

#show diag

can you paste the output here please?

Cheers,

Calin

Thanks for your reply .

Sure , but next Sunday since the router at work

Anyway what do you think about it ? IOS must be upgraded ? , or maybe "channel-group" can solve the problem ?

Depeding on the output of those commands...

If the cards are not recognized at all, might be a physical problem or an IOS one. If the cards are recognized, but the interfaces are not shown than it is an configuration issue.

Anyway, we can help more if you find time and add the output here.

Have a nice day!

Calin

Great ,I'm gonna post the output soon

Thanks again .

Hello Calin ,


Sounds the cards are detected by the router , here's the output of "show diag" :


Slot 0:
        C1841 2FE 2SLOT Mainboard Port adapter, 3 ports
        Port adapter is analyzed
        Port adapter insertion time 00:03:50 ago
        EEPROM contents at hardware discovery:
        Chassis MAC Address      : b4a4.e308.d89e
        MAC Address block size   : 34
        PCB Serial Number        : FOC14356XVQ
        Hardware Revision        : 7.0
        Part Number              : 73-8191-08
        Board Revision           : H0
        Top Assy. Part Number    : 800-23434-07
        Deviation Number         : 0
        Fab Version              : 04
        CLEI Code                : IPMNN10DRA
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : CISCO1841
        Version Identifier       : V06
        Processor type           : 86
        Chassis Serial Number    : FTX1440017M
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C3 06 B4 A4 E3 08 D8 9E 43 00 22 C1 8B 46
          0x10: 4F 43 31 34 33 35 36 58 56 51 40 04 1B 41 07 00
          0x20: 82 49 1F FF 08 42 48 30 C0 46 03 20 00 5B 8A 07
          0x30: 88 00 00 00 00 02 04 C6 8A 49 50 4D 4E 4E 31 30
          0x40: 44 52 41 03 00 81 00 00 00 00 04 00 CB 89 43 49
          0x50: 53 43 4F 31 38 34 31 89 56 30 36 20 D9 03 40 C1
          0x60: C2 09 86 C2 8B 46 54 58 31 34 34 30 30 31 37 4D
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xA0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xB0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xD0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x100: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x110: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x120: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x130: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x140: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x150: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x160: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x170: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x180: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x190: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1A0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1B0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1C0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1D0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1E0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1F0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC/HWIC Slot 0:
        ADSL over POTS
        Hardware Revision        : 8.0
        Top Assy. Part Number    : 800-26247-01
        Part Number              : 73-9932-06
        Board Revision           : A0
        Deviation Number         : 0
        Fab Version              : 08
        PCB Serial Number        : FOC143106EA
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : HWIC-1ADSL       
        Version Identifier       : V01
        CLEI Code                : COUIADECAA
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 04 C8 41 08 00 C0 46 03 20 00 66 87 01
          0x10: 82 49 26 CC 06 42 41 30 88 00 00 00 00 02 08 C1
          0x20: 8B 46 4F 43 31 34 33 31 30 36 45 41 03 00 81 00
          0x30: 00 00 00 04 00 CB 92 48 57 49 43 2D 31 41 44 53
          0x40: 4C 20 20 20 20 20 20 20 20 89 56 30 31 20 D9 02
          0x50: 40 C1 C6 8A 43 4F 55 49 41 44 45 43 41 41 FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        EM Slot 0:
        ADSL over POTS non-removable daughtercard
        Hardware Revision        : 5.0
        Part Number              : 73-9307-05
        Board Revision           : C0
        Deviation Number         : 0
        Fab Version              : 05
        PCB Serial Number        : FOC143104YS
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Fab Part Number          : 28-6607-05
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00
        Field Diagnostics Data   : 00 00 00 00 00 00 00 00
        Connector Type           : 01
        Version Identifier       : V01
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 04 7A 41 05 00 82 49 24 5B 05 42 43 30
          0x10: 88 00 00 00 00 02 05 C1 8B 46 4F 43 31 34 33 31
          0x20: 30 34 59 53 03 00 81 00 00 00 00 04 00 85 1C 19
          0x30: CF 05 C4 08 00 00 00 00 00 00 00 00 C5 08 00 00
          0x40: 00 00 00 00 00 00 05 01 89 56 30 31 20 FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC/HWIC Slot 1:
        Unknown WAN daughter card
        WIC module not supported/disabled in this slot
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-32681-02
        Board Revision           : B0
        Deviation Number         : 0
        Fab Version              : 04
        PCB Serial Number        : FOC14437XAJ
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Fab Part Number          : 28-7666-04
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00
        Field Diagnostics Data   : 00 00 00 00 00 00 00 00
        Product (FRU) Number     : HWIC-3G-HSPA-G
        Version Identifier       : V01
        CLEI Code                : IPUIBF1RAA
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 06 7E 41 01 00 C0 46 03 20 00 7F A9 02
          0x10: 42 42 30 88 00 00 00 00 02 04 C1 8B 46 4F 43 31
          0x20: 34 34 33 37 58 41 4A 03 00 81 00 00 00 00 04 00
          0x30: 85 1C 1D F2 04 C4 08 00 00 00 00 00 00 00 00 C5
          0x40: 08 00 00 00 00 00 00 00 00 CB 8E 48 57 49 43 2D
          0x50: 33 47 2D 48 53 50 41 2D 47 89 56 30 31 20 D9 02
          0x60: 40 C1 C6 8A 49 50 55 49 42 46 31 52 41 41 FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF


here's the Show Version one :


Cisco IOS Software, 1841 Software (C1841-IPBASE-M), Version 15.0(1)M3, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Sun 18-Jul-10 01:16 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

yourname uptime is 8 minutes
System returned to ROM by power-on
System image file is "flash:c1841-ipbase-mz.150-1.M3.bin"
Last reload type: Normal Reload

Cisco 1841 (revision 7.0) with 235520K/26624K bytes of memory.
Processor board ID FTX1440017M
2 FastEthernet interfaces
1 ATM interface
DRAM configuration is 64 bits wide with parity disabled.
191K bytes of NVRAM.
62720K bytes of ATA CompactFlash (Read/Write)


License Info:
         
License UDI:

-------------------------------------------------
Device#   PID                   SN
-------------------------------------------------
*0        CISCO1841             FTX1440017M   


Configuration register is 0x2102

---------------------------------------------------------------------------------------------------------------------


what do you think about it ?

Thank you

paolo bevilacqua
Hall of Fame
Hall of Fame

You need to update IOS.

No , it's updated .

It is not update enough, otherwise it would have worked.

• HWIC-3G-HSPA-G supported with 15.1(1)T or later

http://www.cisco.com/en/US/prod/collateral/modules/ps5949/ps7272/product_data_sheet0900aecd80600f41.html

Recommend for the next time you give more trust to professionals of the trade.

Sorry , I think you are right

I'm gonna update it

Please remember to rate useful posts clicking on the stars below.

Paolo,

    5-point for you.  Is Victor still around here?

Toshi

Done ,

It's updated now , I can see the "Cellular" interface while can't see the Dialer one ! , any suggestions ?

That you read the documentation, make the correct configuration, and the Dialer interface will appear.

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