Re: New ISR4221 asking for username and password

tbyers0 · ‎02-04-2019

I just purchased a new lab bundle containing Cisco ISR4221 routers. However, when they boot, they are asking for a username and password. The defaults of admin and cisco do not work. No problem I think, boot it into rommon mode and tell it to ignore startup configuration. Now it boots into user exec and I can get into privileged exec however, when I try and enter global configuration mode, it tells me command not supported in this mode. I then tried running setup. This allows me to go in and set the enable and enable secret passwords, but when I reload and boot back into the startup configuration, it again asks me for a username and password. I am at a loss, I have never had a router act like this.

Georg Pauwen · ‎02-04-2019

Hello,

--> I then tried running setup. This allows me to go in and set the enable and enable secret passwords, but when I reload and boot back into the startup configuration, it again asks me for a username and password. I am at a loss, I have never had a router act like this.

After you set the enable passwords, what does the config look like ? Before you reload, do you save the running to the startup config ?

Can you post the output of 'show ver' ?

tbyers0 · ‎02-04-2019

Yes, I am saving but as soon as it reboots, I am back to the username and password screen.

Georg Pauwen · ‎02-04-2019

Hello,

post the output of 'sh ver'...

tbyers0 · ‎02-04-2019

Here is the output of show version.

Router#sho version

Cisco IOS XE Software, Version 16.9.3

Cisco IOS Software [], ISR Software (X86_64_LINUX_IOSD-UCMK9-M), Version 16.9.3,

RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Sat 13-Oct-18 00:41 by cedge-sw-dev

licensed under the GNU General Public License ("GPL") Version 2.0. The

software code licensed under GPL Version 2.0 is free software that comes

with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such

GPL code under the terms of GPL Version 2.0. For more details, see the

documentation or "License Notice" file acco

or the applicable URL provided on the flyer accompanying the IOS-XE

software.

ROM: IOS-XE ROMMON

Router uptime is 19 minutes

Uptime for this control processor is 22 minutes

System returned to ROM by LocalSoft

System image file is "bootflash:isr4200-ucmk9.16.9.3.SPA.bin"

Last reload reason: LocalSoft

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Suite License Information for Module:'esg'

--------------------------------------------------------------------------------

Suite Suite Current Type Suite Next reboot

--------------------------------------------------------------------------------

Technology Package License Information:

-----------------------------------------------------------------

Technology Technology-package Technology-package

Current Type Next reboot

------------------------------------------------------------------

cisco ISR4221/K9 (1RU) processor with 1788304K/6147K bytes of memory.

Processor board ID FJC2302A0WH

2 Gigabit Ethernet interfaces

2 Serial interfaces

32768K bytes of non-volatile configuration memory.

4194304K bytes of physical memory.

7086079K bytes of flash memory at bootflash:.

Configuration register is 0x2102

I have been able to login with admin as the username and admin as the password. However, when I enter configure terminal it says that the command is not supported.

Georg Pauwen · ‎02-04-2019

Hello,

I was looking for the configuration register setting, which is 2102, and that is the correct value.

At the router prompt, does it let you access the setup utility ?

Router#setup <enter>

tbyers0 · ‎02-04-2019

Yes, I can access setup and it is saving the configuration, but I still can't get into global configuration mode.

Thanks

Georg Pauwen · ‎02-04-2019

Hello,

do you go through all the 10 steps outlined in the doc below ?

https://www.cisco.com/c/en/us/td/docs/routers/access/4400/hardware/installation/guide4400-4300/C4400_isr/initconfig.html

tbyers0 · ‎02-04-2019

Yes, I have gone through those steps. However, even if I didn't, I still should be able to enter the global configuration mode.

tbyers0 · ‎02-04-2019

I also can't do an erase startup-configuration from the privileged exec mode. Gives me the same error "This command not supported".

tbyers0 · ‎02-05-2019

This is an update as to the status of my problem. I have determined that the default username is admin and the default password is admin. This allows me to login to the router and enter privileged exec mode. However, when I try and enter global configuration mode, it tells me that the command is not supported. This is the same message I receive when trying to enter any command that would change the configuration. I can enter the setup mode and configure IP addresses etc. However, I don't understand what the problem is.

Nguyen Tuan Cuong · ‎02-20-2019

@tbyers0What problem now? We also have problems like you

tbyers0 · ‎02-21-2019

The problem is that the router isn't loading the IOS. I downloaded the most current IOS to a usb flash drive then booted the router into rommon mode. I changed the configuration register to 0x0 and rebooted. This forced the router to boot into rommon mode. Once in this new rommon mode, I was able to force the router to boot to the flash drive. Once it loaded the IOS from the flash drive, the router functioned the way it was supposed to. Then I was able to enter global configuration mode and make the necessary changes to get it to boot to the IOS on the system flash drive.

Nguyen Tuan Cuong · ‎02-21-2019

Thank you for reply.

I also thought it was like that and few day ago I sent a request to the company to provide IOS but I still haven't received it so far. If you can, pls share for me?

Thank you so much

tbyers0 · ‎02-21-2019

I cannot share the IOS. You must get this from cisco directly. However, the IOS that is currently on there should work if you tell the router to boot to it. In the 0X0 rommon mode, enter the command boot flash: IOS filename You can find the IOS filename using the dir flash: command.