Re: Opening Cisco Support Case

Elopower123 · ‎11-15-2020

Hi,

I'm trying t open a support case with CISCO TAC but when I open the support case manager, the "open a new case" tab is not highlighted so I can't click on it.

I've logged into my cisco account and I'm still experiencing the same issue.

Could someone please guide me on how to do this, I really need their help.

marce1000 · ‎11-15-2020

- Check with different browser to echo-verify your issue.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Richard Burts · ‎11-15-2020

Can you verify that you are entitled to open support cases with TAC - your Cisco ID is associated with an organization that has an active maintenance contract with Cisco?

HTH

Rick

Elopower123 · ‎11-15-2020

Hi @Richard Burts

So only people who have or are associated with an organisation with an active contract can open a ticket?

Richard Burts · ‎11-15-2020

Yes having an active maintenance contract is a requirement for opening a case with TAC.

HTH

Rick

Elopower123 · ‎11-15-2020

Hello @marce1000

I have tried a different browser and it's still the same