reloaded automatically

[mustafa_mazin_sadiq]

Guys,

I have problem with the WAN Router 7206. It has been reloaded automatically

This is the output of show version and show stacks :-  

#sh version

Bas_GW uptime is 4 days, 5 hours, 20 minutes
System returned to ROM by error - a SegV exception, PC 0x1F8E510 at 01:41:59

#sh stacks

***************************************************
******* Information of Last System Crash **********
***************************************************

          
Using disk2:crashinfo_20150404-224159.

Free space check for bootflash:crashinfo_20150404-224159 failed (856/32768)
Writing crashinfo to disk2:crashinfo_20150404-224159aphic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

please help me to troubleshoot this issue

[Charles Hill]

What is the IOS?

[mustafa_mazin_sadiq]

Version 12.4(15)T7, RELEASE SOFTWARE (fc3)

[Charles Hill]

Does your router have the NPE-G2 processing engine?

You may be hitting the bug CSCsg05375.

Symptoms: A Cisco 7200 series that has an NPE-G2 may reload unexpectedly
because of a SegV exception.

Conditions: This symptom is observed on a Cisco 7200 series that runs Cisco
IOS Release 12.4(4)XD2 or Release 12.4(4)XD3 but does also affect other
releases.

Known Fixed Releases:

(8)

12.4(11.1)T

12.4(10.8)T1

12.4(4)XD4

12.2(31)SB2

12.2(33)SB

12.4(22.3.4)PIC1

12.2(33)SRC

12.4(24.5.2)PIC1

If you don't think this matches your problem, you can upload the show tech, I'll look at it.

Thanks.

[Ruben Cocheno]

Check the crashinfo using show file disk2:crashinfo_20150404-224159

[mustafa_mazin_sadiq]

ok but what next  ?

#show file information disk2:crashinfo_20150404-224159
disk2:crashinfo_20150404-224159:
  type is ascii text