05-09-2011 04:29 PM - edited 03-04-2019 12:20 PM
Hello,
One of our Routers 7204 rebooted unexpectedly. I try to access Output interpreter but is not working. Can someone help me to find the reason why this happened. The output from our router is the following:
WAN-ROUTER#sh version
Cisco IOS Software, 7200 Software (C7200-ADVIPSERVICESK9-M), Version 12.4(15)T2, RELEASE SOFTWARE (fc7)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Fri 18-Jan-08 08:05 by prod_rel_team
ROM: System Bootstrap, Version 12.3(4r)T3, RELEASE SOFTWARE (fc1)
BOOTLDR: 7200 Software (C7200-KBOOT-M), Version 12.3(15), RELEASE SOFTWARE (fc3)
ESV-WAN-01 uptime is 1 day, 10 hours, 58 minutes
System returned to ROM by bus error at PC 0x6130ED54, address 0xD0D0D1D at 01:00:09 cst Sun May 8 2011
System restarted at 01:05:28 cst Sun May 8 2011
System image file is "disk2:c7200-advipservicesk9-mz.124-15.T2.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
Cisco 7204VXR (NPE-G1) processor (revision C) with 229376K/32768K bytes of memory.
Processor board ID 34151250
SB-1 CPU at 700MHz, Implementation 1025, Rev 0.2, 512KB L2 Cache
4 slot VXR midplane, Version 2.11
Last reset from power-on
PCI bus mb1 (Slots 1, 3 and 5) has a capacity of 600 bandwidth points.
Current configuration on bus mb1 has a total of 100 bandwidth points.
This configuration is within the PCI bus capacity and is supported.
PCI bus mb2 (Slots 2, 4 and 6) has a capacity of 600 bandwidth points.
Current configuration on bus mb2 has a total of 0 bandwidth points.
This configuration is within the PCI bus capacity and is supported.
Please refer to the following document "Cisco 7200 Series Port Adaptor
Hardware Configuration Guidelines" on Cisco.com <http://www.cisco.com>
for c7200 bandwidth points oversubscription and usage guidelines.
3 Gigabit Ethernet interfaces
1 Serial interface
509K bytes of NVRAM.
62720K bytes of ATA PCMCIA card at slot 2 (Sector size 512 bytes).
16384K bytes of Flash internal SIMM (Sector size 256K).
Configuration register is 0x2102
Any help is really appreciated.
Regards,
Solved! Go to Solution.
05-09-2011 08:18 PM
Hi,
Just adding more:
It is a bus error crash and seems to be software issue, the crashinfo will help to find the root cause of the issue as there can be hardware as well software issue.
Just an update IOS running on the deivce is a deferred release and it is always recommeded to upgrade to latest as they will have bug fix.
If the crashinfo is not genreated then upgrading the device might be worth as 124-15.T2 is a very old IOS and lot of changes have taken place in the code itself.
You can check on the CCO link:
Regards,
Sonal
05-10-2011 10:11 AM
You need to update IOS as indicated before.
Anything else is just lost time.
05-10-2011 03:47 PM
Address Error (load or instruction fetch) exception, CPU signal 10,
I'm with Paolo and Sonal. Please upgrade your IOS. You could be hitting a well known bug: CSCth20696.
Please don't forget to rate our useful posts. Thanks.
05-09-2011 04:51 PM
If it crashed, then there should be a crashinfo file. Please post that.
05-09-2011 08:18 PM
Hi,
Just adding more:
It is a bus error crash and seems to be software issue, the crashinfo will help to find the root cause of the issue as there can be hardware as well software issue.
Just an update IOS running on the deivce is a deferred release and it is always recommeded to upgrade to latest as they will have bug fix.
If the crashinfo is not genreated then upgrading the device might be worth as 124-15.T2 is a very old IOS and lot of changes have taken place in the code itself.
You can check on the CCO link:
Regards,
Sonal
05-10-2011 10:06 AM
05-10-2011 10:11 AM
You need to update IOS as indicated before.
Anything else is just lost time.
05-10-2011 03:47 PM
Address Error (load or instruction fetch) exception, CPU signal 10,
I'm with Paolo and Sonal. Please upgrade your IOS. You could be hitting a well known bug: CSCth20696.
Please don't forget to rate our useful posts. Thanks.
05-10-2011 08:17 PM
Thanks for your help. Really appreciate.
05-10-2011 08:21 PM
Thanks for the ratings.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide